Trying to send a POST request to the Campaign API, I'm getting the following error,
"No match in backends for the given tenant id."
The campaign instance I'm using is a sandbox instance whose URL is https://acsXXXus.campaign-sandbox.adobe.com/ and the URL I'm trying to send the POST is
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Thank you @SatheeskannaK I have been using Adobe I/O for the API interaction. After some exploration, I managed to uncover the root of the issue. Specifically, when dealing with sandbox instances, it's important to utilize the complete URL, such as acsXXXus.campaign-sandbox.adobe.com, as the organization ID. The issue is now resolved.
Hi @jezwn ;
org ID would be your ACS url that you use to access and login to the application.
E.g. https://ABC.campaign.adobe.com/
https://ABC-mkt-stage1.campaign.adobe.com/
The values of ABC must be provided in place of Org ID in post request.
You org ID would be:-
https://mc.adobe.io/ABC/campaign/profileAndServices/service/
Also make sure you got the right headers of the authorization and x-api-key etc.
Regards
Abhishek
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Thank you.
However the ACS URL I use to access campaign is https://acsXXXus.campaign-sandbox.adobe.com/
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@jezwn, If you have to interact with ACS through API will have to use Adobe I/O. Take a look at this documentation page,
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Thank you @SatheeskannaK I have been using Adobe I/O for the API interaction. After some exploration, I managed to uncover the root of the issue. Specifically, when dealing with sandbox instances, it's important to utilize the complete URL, such as acsXXXus.campaign-sandbox.adobe.com, as the organization ID. The issue is now resolved.
However on a different note I'm facing some delivery issue with my transactional email.
Below is a screenshot of the overall email delivery associated with my Real Time event.
But on checking the sending logs, below is what I see and I've not received any emails in my inbox as well.
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@jezwn, the status will change from Pending to Sent after a few mins. Did you check the junk folder? What's the current status now?
Going forward, if you could open a separate thread for different issues would be great.
@SatheeskannaK Surely, will open a separate thread. Till now, the status remains 'pending'. I have taken the initiative to review my junk/spam folder, yet no deliveries have surfaced. Furthermore, I conducted an experiment by generating a new event and encountered the identical outcome. Could you kindly guide me through the steps to troubleshoot this situation?
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Closing this thread here. I've initiated a new thread at https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/delivery-status-pending-for...
Thank you @SatheeskannaK
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