No match in backends for the given tenant id. | Community
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jezwn
Level 5
August 3, 2023
Solved

No match in backends for the given tenant id.

  • August 3, 2023
  • 1 reply
  • 2553 views

Trying to send a POST request to the Campaign API, I'm getting the following error,
"No match in backends for the given tenant id."

The campaign instance I'm using is a sandbox instance whose URL is https://acsXXXus.campaign-sandbox.adobe.com/ and the URL I'm trying to send the POST is 

https://mc.adobe.io/acsXXXus/campaign/mcAdobe/EVTcartAbandonment. I also tried changing the organization to acsXXXus.campaign-sandbox and acsXXXus.campaign-sandbox.adobe
But still I'm getting the same error. Any insights into this would be helpful. 

Thank you
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Best answer by jezwn

@jezwn, If you have to interact with ACS through API will have to use Adobe I/O. Take a look at this documentation page,

https://experienceleague.adobe.com/docs/campaign-standard/using/working-with-apis/troubleshooting.html?lang=en


Thank you @satheeskannak I have been using Adobe I/O for the API interaction. After some exploration, I managed to uncover the root of the issue. Specifically, when dealing with sandbox instances, it's important to utilize the complete URL, such as acsXXXus.campaign-sandbox.adobe.com, as the organization ID. The issue is now resolved.

1 reply

Level 5
August 3, 2023

Hi @jezwn ;

 

org ID would be your ACS url that you use to access and login to the application.

 

E.g. https://ABC.campaign.adobe.com/ 
https://ABC-mkt-stage1.campaign.adobe.com/

 

The values of ABC must be provided in place of Org ID in post request.

 

You org ID would be:- 

 

https://mc.adobe.io/ABC/campaign/profileAndServices/service/

 

Also make sure you got the right headers of the authorization and x-api-key etc. 

 

Regards

Abhishek

jezwn
jezwnAuthor
Level 5
August 3, 2023

Thank you. 
However the ACS URL I use to access campaign is https://acsXXXus.campaign-sandbox.adobe.com/

jezwn
jezwnAuthor
Level 5
August 7, 2023

@jezwn, If you have to interact with ACS through API will have to use Adobe I/O. Take a look at this documentation page,

https://experienceleague.adobe.com/docs/campaign-standard/using/working-with-apis/troubleshooting.html?lang=en


Closing this thread here. I've initiated a new thread at https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/delivery-status-pending-for-transaction-emails-in-acs/m-p/610791#M16126

Thank you @satheeskannak