Manage quarantine/FBLs on a per brand bases

shawns43460793

11-03-2019

How can i manage FBL (feedback loop) complaints on a per brand bases?

We have two brands. Brand 1 sends marketing emails and brand 2 sends paid content emails. Currently, FBL complaints are globally suppressed via the quarantine table. However, FBL complaints should only affect the brand the complaint activity was made against. FBL complaints should be mutually exclusive to each brand. For example, if a recipient has a FBL complaint against brand 1, the marketing brand, they should still receive deliveries for their paid content, brand 2.

How can this be done? Is there a workaround or alternative solution? Is anyone else facing this issue?

Thanks,

Shawn