How to add Add the offer to transactional message template?

[uagnihotri]

The message center document says it's possible. But, enough information is not available. 

https://docs.campaign.adobe.com/doc/AC6.1/en/MCE_Introduction_Interaction.html

Document says:

The @externalId attribute must contain the value of this identifier. Interaction is configured by default to identify the recipient of the primary key:

<rtEvent type="order_confirmation" email="john.doe@adobe.com" externalId="1242"></rtEvent> 

What is this primary key?

We are trying to implement it on one of our client's campaign environment? 

- How can I select an offer based on email?

- Does the email template need to include some javascript?

Any help is appreciated.

[florentlb · Accepted solution]

Hi,

The procedure on how to integrate offers to emails is described in the Interaction guide.

You have several ways to do it but the most common one is described here: https://docs.campaign.adobe.com/doc/AC6.1/en/ITA_Delivering_an_offer_Integrating_an_offer_via_the_wi...

You can use this method in emails and email templates, including transactional message templates.

Hope this helps,

Florent.

[uagnihotri]

Thank you for replying. Just a follow up question. For offers to work on transactional emails, I should "Modify the options of the targeting dimension" for Real Time Events delivery mapping ?

I want to map the offers based on email. Is there anything else I need to configure?