Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Error in picking file from SFTP location

Avatar

Avatar
Validate 1
Level 3
ckumari12
Level 3

Likes

17 likes

Total Posts

38 posts

Correct Reply

4 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile

Avatar
Validate 1
Level 3
ckumari12
Level 3

Likes

17 likes

Total Posts

38 posts

Correct Reply

4 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile
ckumari12
Level 3

25-07-2017

I have a workflow which is designed to pick files from SFTP location in every 1 hour.

Sometimes it doesn't picks the file and throws error (see screenshot) and picks up later after 2-3 hours.

uploadError_forum.jpg

Replies

Avatar

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct Reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct Reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile
florentlb
Level 10

26-07-2017

Hi,

Is the file always present on the server and the server always available? Is the SFTP server used in other workflows executed at the same time?

Did you notice a "pattern" when this occurs?

Let me know,

Florent.

Avatar

Avatar
Validate 1
Employee
RamaRajesh
Employee

Likes

40 likes

Total Posts

81 posts

Correct Reply

10 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Employee
RamaRajesh
Employee

Likes

40 likes

Total Posts

81 posts

Correct Reply

10 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
RamaRajesh
Employee

27-07-2017

I have the same error with reading the files from SFTP server.

Tried the URL mode (thinking no need to configure external account for SFTP) to read the files and it did not work. Error below.

Also, tried to configure an external account for the SFTP server and tried the same process as below and got the same error. Please help.

1266543_pastedImage_6.png

1266544_pastedImage_7.png

Avatar

Avatar
Validate 1
Employee
RamaRajesh
Employee

Likes

40 likes

Total Posts

81 posts

Correct Reply

10 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Employee
RamaRajesh
Employee

Likes

40 likes

Total Posts

81 posts

Correct Reply

10 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
RamaRajesh
Employee

28-07-2017

Used File collector to read the files from SFTP location and got the error, below. Please help.

1267462_pastedImage_3.png

1267461_pastedImage_2.png

Avatar

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct Reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct Reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile
florentlb
Level 10

28-07-2017

Hi,

If this error is present but not always occurring (as mentioned in you first post), I'd recommend to have your configuration checked by Campaign's support team.

Florent.