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Error in picking file from SFTP location

ckumari12
Level 4
Level 4

I have a workflow which is designed to pick files from SFTP location in every 1 hour.

Sometimes it doesn't picks the file and throws error (see screenshot) and picks up later after 2-3 hours.

uploadError_forum.jpg

4 Replies
florentlb
Level 10
Level 10

Hi,

Is the file always present on the server and the server always available? Is the SFTP server used in other workflows executed at the same time?

Did you notice a "pattern" when this occurs?

Let me know,

Florent.

RamaRajesh
Employee
Employee

I have the same error with reading the files from SFTP server.

Tried the URL mode (thinking no need to configure external account for SFTP) to read the files and it did not work. Error below.

Also, tried to configure an external account for the SFTP server and tried the same process as below and got the same error. Please help.

1266543_pastedImage_6.png

1266544_pastedImage_7.png

RamaRajesh
Employee
Employee

Used File collector to read the files from SFTP location and got the error, below. Please help.

1267462_pastedImage_3.png

1267461_pastedImage_2.png

florentlb
Level 10
Level 10

Hi,

If this error is present but not always occurring (as mentioned in you first post), I'd recommend to have your configuration checked by Campaign's support team.

Florent.