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SOLVED

Email Sent to Profile Marked "No longer contact by email"

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Level 2

Hi,

I just encountered an email being sent to a profile marked "" I thought that the "prepare" step of an email campaign removed those profiles from the audience. Am I wrong? Do I need to add a filter to all my audience creation workflows to remove these profiles? Any insight would be appreciated. Thank you.

1 Accepted Solution

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Correct answer by
Level 10

Hi Kristin,

Yes, it's better to always have a fallback so you can always make sure you don't communicate with users that decided not to be contacted by filtering them out.

All the best,

Pablo

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1 Reply

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Correct answer by
Level 10

Hi Kristin,

Yes, it's better to always have a fallback so you can always make sure you don't communicate with users that decided not to be contacted by filtering them out.

All the best,

Pablo