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SOLVED

Email Sent to Profile Marked "No longer contact by email"

knixHaas
Level 2
Level 2

Hi,

I just encountered an email being sent to a profile marked "" I thought that the "prepare" step of an email campaign removed those profiles from the audience. Am I wrong? Do I need to add a filter to all my audience creation workflows to remove these profiles? Any insight would be appreciated. Thank you.

1 Accepted Solution
pablo_rosero1
Correct answer by
Level 10
Level 10

Hi Kristin,

Yes, it's better to always have a fallback so you can always make sure you don't communicate with users that decided not to be contacted by filtering them out.

All the best,

Pablo

View solution in original post

1 Reply
pablo_rosero1
Correct answer by
Level 10
Level 10

Hi Kristin,

Yes, it's better to always have a fallback so you can always make sure you don't communicate with users that decided not to be contacted by filtering them out.

All the best,

Pablo

View solution in original post