Hi everyone,
We are getting “SOP-330021 Communication error with server: please make sure it is configured correctly.” error in adobe sandbox irregularly. Anyone encountered this before? Is there any solution for this problem?
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Hi Saikat,
What you are experiencing this is happening because the resources allocated to you in the sandbox is very limited so you are running over connection threshold.
Adobe Campaign uses below jsps for establishing the connection:
/nl/jsp/soaprouter.jsp: client console and Web services connections (SOAP APIs),
/nl/jsp/logon.jsp: Web-based access to reports and to deployment of the client console,
Time out will be configured in serverConf.xml like below:
<relay debugRelay="false" forbiddenCharsInAuthority="?#.@/:" forbiddenCharsInPath="?#/"
modDir="index.html" startRelay="false" startRelayInModule="true" timeout="60">
...
<url IPMask="" deny="" hostMask="" relayHost="true" relayPath="true" status="blacklist" targetUrl="http://localhost:8080" timeout="" urlPath="*.jsp"/>
.....
</relay>
If Timeout is not specified it take 60 seconds as default time. To modify it, contact your system administrator(Neolane support).
Regards,
Amit
Hi,
This error usually occurs when there is some intermittent issue with network while connecting to instance.
Could you please check with your network team if there is any network issue which is causing this error ?
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Hi Everyone,
Is it possible to share any technical details that will be helpful to the network team to resolve this?
florentlb Vipul Raghav Amit_Kumar
Thanks
Saikat
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Hi Saikat,
What you are experiencing this is happening because the resources allocated to you in the sandbox is very limited so you are running over connection threshold.
Adobe Campaign uses below jsps for establishing the connection:
/nl/jsp/soaprouter.jsp: client console and Web services connections (SOAP APIs),
/nl/jsp/logon.jsp: Web-based access to reports and to deployment of the client console,
Time out will be configured in serverConf.xml like below:
<relay debugRelay="false" forbiddenCharsInAuthority="?#.@/:" forbiddenCharsInPath="?#/"
modDir="index.html" startRelay="false" startRelayInModule="true" timeout="60">
...
<url IPMask="" deny="" hostMask="" relayHost="true" relayPath="true" status="blacklist" targetUrl="http://localhost:8080" timeout="" urlPath="*.jsp"/>
.....
</relay>
If Timeout is not specified it take 60 seconds as default time. To modify it, contact your system administrator(Neolane support).
Regards,
Amit
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