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ACS - SMS unsubscribe

eveline8

13-05-2019

Hi all,

has anyone ever entered the unsubscribe in the text of the SMS?

How did you manage unsubscribe from SMS?

I try to put a content block with unsubscribe link but I can't personalize it. I don't find where I can modify it.

Thanks,

E.

Replies

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eveline8

13-05-2019

Hi,

an update: I found the content block "unsubscribe link" and now I can modify it.

If anyone has already set unsubscribe in SMS message, please write me his solution because I don't think my solution works.

I think that my unsubscription link doesn't recognize the profile by sms.

Thanks

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DavidKangni

MVP

13-05-2019

Hi eveline,

you have to define your unsubcription under sms external account

1752217_pastedImage_0.png

e.g Stop as keyword, the short code to contact the recipient, reply (you will not receive sms from xxx) and send to quarantine as additional action

Thanks

David

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eveline8

14-05-2019

Thanks David for your answers.

Has anyone tried to use the unsubscribe landing link linked to the service as per the emails?

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ramon_bisswange

Employee

14-05-2019

Hi Eveline,

the server provider would need to support incoming messages and needs to forward them on the SMPP connection configured in Campaign.