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ACS - SMS unsubscribe

eveline8
Level 4
Level 4

Hi all,

has anyone ever entered the unsubscribe in the text of the SMS?

How did you manage unsubscribe from SMS?

I try to put a content block with unsubscribe link but I can't personalize it. I don't find where I can modify it.

Thanks,

E.

5 Replies
eveline8
Level 4
Level 4

Hi,

an update: I found the content block "unsubscribe link" and now I can modify it.

If anyone has already set unsubscribe in SMS message, please write me his solution because I don't think my solution works.

I think that my unsubscription link doesn't recognize the profile by sms.

Thanks

DavidKangni
Community Advisor
Community Advisor

Hi eveline,

you have to define your unsubcription under sms external account

1752217_pastedImage_0.png

e.g Stop as keyword, the short code to contact the recipient, reply (you will not receive sms from xxx) and send to quarantine as additional action

Thanks

David

eveline8
Level 4
Level 4

Thanks David for your answers.

Has anyone tried to use the unsubscribe landing link linked to the service as per the emails?

eveline8
Level 4
Level 4

davidk23955130​ are there other settings to do? For example with the server provider..

ramon_bisswanger
Employee
Employee

Hi Eveline,

the server provider would need to support incoming messages and needs to forward them on the SMPP connection configured in Campaign.