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Marcel_Szimonisz
Community Advisor
Marcel_SzimoniszCommunity Advisor
Community Advisor
July 3, 2023
Solved

Success without seed indicators stuck

  • July 3, 2023
  • 1 reply
  • 2724 views

Hello,
can someone shed some light into the issue we experience, why some indicators stuck and stay on 0 all the time.  In the example this indicator should be 18


We are using mid-sourcing I guess the adobe support has to take a look into it?

There is technical workflow pulling these indicators but that works without any problem.

EDIT: I have found mitigation of this issue https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/how-and-where-calculated-indicators-for-deliveries/td-p/572052
Marcel

 

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Best answer by aggabhi

Hi @marcel_szimonisz ,

 

Can you check if you are getting data in  nms:trackingLogRcp table for tracking logs of your respective delivery.

 

In case you are getting data there, it means OOTB workflow is picking the data correctly from mid sourcing but somehow in reports it is not getting reflected.

 

I have seen the same issue in some of the old builds. 

 

Kindly check and let me know, accordingly we can check more on same.

 

Regards

Abhishek

1 reply

A
aggabhiAccepted solution
Level 5
July 3, 2023

Hi @marcel_szimonisz ,

 

Can you check if you are getting data in  nms:trackingLogRcp table for tracking logs of your respective delivery.

 

In case you are getting data there, it means OOTB workflow is picking the data correctly from mid sourcing but somehow in reports it is not getting reflected.

 

I have seen the same issue in some of the old builds. 

 

Kindly check and let me know, accordingly we can check more on same.

 

Regards

Abhishek

Marcel_Szimonisz
Community Advisor
Marcel_SzimoniszCommunity AdvisorAuthor
Community Advisor
July 3, 2023

Hello @aggabhi ,

I did action on delivery and run "Recompute delivery and tracking indicators" and the success without seeds populated. Even though it is temporary i do not understand why its not recaulculated in next run of proces taking care of this.


marcel

A
aggabhi
Level 5
July 3, 2023

Hi @marcel_szimonisz ,

 

Normally it takes some time to get the success parameter updated in case of mid sourcing setup.

"Recompute delivery and tracking indicators"  helps to pick the tracking parameters immediately from tracking logs and only recommended way also to get the success parameter updated immediately.

 

As per my understanding it is not an issue and this is working as expected.

 

Regards

Abhishek

 

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