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Regarding Newsletter Unsubscription



Hi, This is my requirement


In the newsletter mails, we need to give users the option to opt-out of the newsletter mails while not being blacklisted. Create a web app to do this and create a personalization block to add the URL to the newsletter delivery


I have created a web application , a Delivery template, and a personalization block for this and running a campaign in which I have inserted a web application unsubscription link. Subscribed recipient is getting mail after running a campaign 



 and after clicking on the unsubscription link it redirects to


and after checking the checkbox and clicking the unsubscribe button I am getting this error



Can anybody help me with this, also please let me know how to check if the recipient has been unsubscribed. Immediate help will be highly appreciated


1 Reply


Community Advisor

Hello @Mrityunjay 


There are multiple ways you can do it

1. Add multiple columns to the recipient table for each type of newsletter and keep the flags true or false depending on their current opt-in status.

2. Create multiple sucbription services for each type of newsletter and then subscribe/un-subscribe from them depending on user action.


My suggestion would be to go with option 2 where you will have history available for each action and you will need some js knowledge to subscribe and unsubscribe from the service depending on what checkbox is selected on the web app.


Here is example of how to use the code:

Subscribe (

Unsubscribe (