Adobe Campaign Classic v7 & Campaign v8

Sanjana12 · 5/19/25

Hi,

If an user has marked an email as spam and if the user is asked to "unspam" the email, then will the user be removed from the Quarantine list after that?

ParthaSarathy · 5/19/25

Hi @Sanjana12 ,

No, the recipient won't be automatically removed from Quarantine. Instead you can navigate to Administration > Campaign Management > Non deliverables Management > Non deliverables and addresses, Search for the recipient's email ID and Change the status of the email address from 'Denylisted' to 'Valid'.

~ ParthaSarathy S
~ Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups

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ParthaSarathy · 5/19/25

Hi @Sanjana12 ,

No, the recipient won't be automatically removed from Quarantine. Instead you can navigate to Administration > Campaign Management > Non deliverables Management > Non deliverables and addresses, Search for the recipient's email ID and Change the status of the email address from 'Denylisted' to 'Valid'.

~ ParthaSarathy S
~ Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups