Message Center module: “Ignored by broadcast” status

[VirginieCRMTeam]

Hello community,

I use the Message Center module to send transactional messages. Some emails are in error and qualified with a status “ignored by broadcast”. How can I find out the real reason for this status? The recipient says his email is correct. I'm trying to find out why the message isn't being sent. Thank you for your help.

[abhinav99 · Accepted solution]

Hi @VirginieCRMTeam ,

The "Ignored by broadcast" status usually means that the message was not sent due to a validation issue or a system rule.

You can check the Event History by :-
Go to Message Center > Event History.
Look for the event related to the failed message.
Check the reason under the "Status" column.

I hope this helps!

Regards,

Abhinav