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Language loading issue in dynamic PDF generated through Adobe Campaign Classic


Level 2

Hello Everyone,


I want to send dynamic data to customers in a word(docx) as an attachment file which later converts itself into PDF, in an email delivery through Adobe Campaign Classic.


But as the email is received and I check the file the rest of the content in the file comes as blocks.


The word file attached has Thai language in it and the dynamic data are numbers. This is working fine when the content is in English.


How can we resolve the same in Adobe Campaign Classic.




2 Replies


Community Advisor



Follow these steps:

  1. Grant marketing users createProcess right so they can use execCommand()
  2. Add a js activity before your delivery (use a js library for maintainability) that does this:
    1. Loop over inbound transition table (vars.targetSchema):
    2. For each row, use execCommand() to generate desired pdf with libreoffice (Campaign dependency). Name the files after their recipient id's. This should look something like: 
      /usr/bin/env soffice --headless --convert-to pdf --outdir /tmp file
  3. In the delivery set attachment to 'File name is computed during delivery of each message' and personalize accordingly, e.g. /tmp/<%= recipient.id %>.pdf






Hi @mayank_singh,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.


Sukrity Wadhwa