Error while sign in using Adobe ID

[vkt1989]

Hi

We are getting error for every user when we sign in using Adobe ID. Everything was working previously but this error started appearing recently.

Error

BAS-010063 An error (-53 code) has occurred. Your rights do not enable you to view its details.    

[Darren_Bowers]

Hi @vkt1989 - Have you tried whitelisting the IP addresses you are using to access the server?
https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/seeing-bas-010063-...

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/error-while-publishing-webap...

Cheers Darren

[amritakedia_epsilon]

Please select the operator in the explorer tab  and goto Edit -> Edit XML source . Make sure authentication type is "ims"

<access authenticationType="ims" noConsoleCnx="false" sessionTimeout="0">

[vkt1989 · Accepted solution]

I Found the issue. IMS credentials were changed by someone in Adobe Experience cloud external account. We were able to trace it using web logs which was 'Error during IMS authentication:Client credentials are not correct'