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SOLVED

Disable email tracking on individual (recipient) level

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Level 2

Hello all,

 

Due to privacy concerns of users, it is more and more required to capture individual consent of opens & clicks tracking and dis-allow tracking in emails basedd on that consent. Currently, Adobe Campaign supports tracking/no-tracking on a delivery level.

Is there a way to achieve this on a recipient level instead?

 

Thank you for your kind assistance or any clues.

1 Accepted Solution

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Correct answer by
Employee Advisor

You can go through below thread which is for same issue . For now  it seems there is no way to disable tracking at individual recipient level and it is at delivery level only.

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/disable-interaction-activit...

 

There is already an open enhancement request (NEO-31083) for this functionality to be available in future releases.

View solution in original post

3 Replies

Avatar

Correct answer by
Employee Advisor

You can go through below thread which is for same issue . For now  it seems there is no way to disable tracking at individual recipient level and it is at delivery level only.

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/disable-interaction-activit...

 

There is already an open enhancement request (NEO-31083) for this functionality to be available in future releases.

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Level 6

Here is the best pratice (if ER would be taken into account, it would change completely all the tracking reporting system at delivery level) to handle this without having to duplicate delivery templates:
1- in the targetting workflow, use a split activity in order to separate tracked visitors from untracked visitor
2- duplicate the delivery activity (with the reference on the tracked delivery template) and link it to the "untracked" workflow branch

3- in the script of the delivery activity, use this code: delivery.tracking.enabled=false
 
This way, yes you have to duplicate some activities in your workflow but you'll use the same template: the code in the script activity will force AC to generate a delivery without tracking