Denylisted addresses | How this gets excluded from email deliveries?

[RajeshBhat]

Hi there,

We are seeing an odd behaviour in adobe campaign classic v7 instance, where we see few email addresses getting excluded from email delivery with reason denylisted address. Upon checking these email addresses in address schema we see that those are present there. So this is all good. But there are few other email addresses which are present in address schema marked as denylisted address but in the email delivery these are not excluded and the log says email has been sent successfully. How this is possible? It's the same email addresses present in both email delivery as well as address schema. Any inputs/details around denylisted addresses are greatly appreciated.

Thanks in advance!

[god_prophet]

You need to check if those recipients are present here: in the Non deliverables Management.

Generally a recipient arrives here because it could not be reached in a previous delivery, even when retry was active, and even when ACC tried to contact them multiple times, it couldn't.

You can change their status from invalid to valid, so the can be targeted again... but there is no promise that ACC can reach them this time.

[RajeshBhat]

Thanks for your reply @god_prophet. This forms fetched the records from address schema only. So as I said before, few email addresses which are here are getting suppressed and few are getting emails. Wondering why the behaviour is not consistent. 

[DavidKangni · Accepted solution]

@RajeshBhat,

Please check your delivery properties or typology rules. These are the places were the blacklist and quarantines exclusions are happening.

Thanks,

David