Checking consents during Workflows

[Michael_Soprano]

I am newbie to V8. How to check during Workflow if customer has required consents? Which node to use? I do not see condition node .....

[ParthaSarathy]

Hi @Michael_Soprano ,

Can you elaborate what you're trying to do. In general, you can use 'split' activity to do filtering after a transition.

[Michael_Soprano]

First I send email. Then as a follow-up I would to send SMS & Direct Mail and would like to check if customer has required consents. 

[Michael_Soprano]

@ParthaSarathy why in the Split Node I do not see profile attributes but only I see the first audience which is at the beginning of the journey? Profile attributes & subscriptions are not available during the workflow?

[Sukrity_Wadhwa]

Hi @ParthaSarathy,

Can you please help @Michael_Soprano further with their query?

Thanks!

[ParthaSarathy]

@Michael_Soprano , As a 'Consent' do you mean whether the recipient has opted for email / direct mail communication? If so, expand target > and you can find the field in recipient schema as 'No longer contact by email', 'no longer contact by direct mail', 'No longer contact by any channel'. You can consider these fields.