Campaign client console is not launched after upgrading version. (8.6.4)

[JungminHw]

Hi 

I was a user of adobe campaign classic v7 with client console. 

And recently I updated console to v8.6.4 as our system has been updated to V8. And after updating, client console is not working. 

When I double click or click  'run as administrator', no response at all. 

Belows are the things that I did. 

1. uninstall and clear cache under appData then reinstall  => Same result. Not opened.

2. uninstall and clear cache under appData then install lower version ( 8.6.3) => console works but it says 'need to browser update to login'

Is there any way to use 8.6.4 ver ?

Kind Regards,
Jungmin

[SushantTrimukheD]

Hi @JungminHw,

You might want to try the following steps:

1. Check for Edge WebView2: Ensure that Microsoft Edge WebView2 is installed. If not, download and install the latest version from the Microsoft Developer website .

2. Clean Uninstall: Completely uninstall the Campaign client. Then, manually delete the following folders and registry keys:

   • AppData\Roaming\Neolane\NL_5

   • AppData\Local\Neolane

   • Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Neolane

3. Re-download the Installer: Make sure you're using setup-client-8.6.4.exe and that it matches the server’s build number. Re-download it from the server's URL or Software Distribution page to rule out a corrupted installer.

4. Run as Administrator: Launch the Campaign Client Console by double-clicking the shortcut or by running nlclient.exe as Administrator from C:\Program Files\Adobe\Adobe Campaign v8 Client.

5. Check Compatibility: Confirm the machine is running a compatible OS (Windows 10/11 64-bit), and that the server is on version 8.6.4.

If the issue persists after these steps, I recommend opening a support ticket with Adobe Customer Support.

Thanks
Sushant Trimukhe

[JungminHw]

Hi @SushantTrimukheD 

Thank you for your response. 

I followed your guide but still same. 

I'll open a support ticket to resolve this. 

Thanks,

Jungmin

[_Manoj_Kumar_]

Hello @JungminHw 

Are you on latest version of Microsoft Edge? Console uses Web view  in background to show the login screen.

Also, check if there is an existing running process for Adobe Client Console in task manager. If it exists, then end that process and try again.