Alerts in pause status

[alnavarg]

We have problems with the Alerts activities because we can not send it it's all time with the gear on top
Can someone help us?

@_Manoj_Kumar_@ParthaSarathy @Parvesh_Parmar @DavidKangni  @Manoj_Kumar_

[_Manoj_Kumar_]

@alnavarg 

If you have Admins access then it should work. For troubleshooting, look at the deliveries folder to check where it is stuck. Insufficient permissions could be an issue for this.

[alnavarg]

Thanks @_Manoj_Kumar_  

But we have this problem also in the delivery folder 

[DavidKangni · Accepted solution]

@alnavarg 

from your screenshot, it seems the mid sourcing is not able to identify the delivery template associated to your alert.

Please check it and update.

Thanks,

David