AAM and Campaign integration Shared Audiences window blank help | Community
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C82028302
Level 3
May 12, 2020
Solved

AAM and Campaign integration Shared Audiences window blank help

  • May 12, 2020
  • 2 replies
  • 15095 views

Hi,

 

We're using Campaign Classic, and have been working through the integration to pull segments from AAM. We've completed setup by following this guide and have had Adobe set up the necessary provisions: https://helpx.adobe.com/marketing-cloud/how-to/aam-campaign.html. 

 

When we reach step 10 in the guide above, and click "Select a shared audiences", a new window opens as expected; however, that window never loads any of the Shared Audiences we have created from AAM, please see screenshot below:

 

 

It never loads, and we're unable to figure out why this is occurring.

 

The user attempting to do this is using an Adobe ID with the following permissions:

 

Admin in all these areas:

  1. Adobe Campaign,
  2. Audience Manager,
  3. Audience Library,
  4. the Custom Audience Manager Group,
  5. and also in the Adobe Campaign Experience Cloud profile,
  6. For Adobe Analytics full admin access in the cloud as well

 

Any recommendations would be appreciated, thank you.

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Best answer by Milan_Vucetic

Hi @c82028302,

 

We had similar issue and if you see the page that lists the available audiences, and the list is empty, then the issue is with the audience sharing service. We enabled the outbound direction with the two data sources and worked (first one is deleted later). Check if IMSOrgId field is populated on app and tracking servers configuration. If that does not work there’s nothing else I can suggest but open an Audience Manager ticket.

 

Regards, 

Milan

2 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
May 12, 2020

Hello @c82028302 

Can you double check if the data sources are configured properly on Adobe Campaign and AAM?

If they are not configured properly nothing will load in the segmentation

Manoj  | https://themartech.pro
    C
    C82028302Author
    Level 3
    May 12, 2020

    Hi @_manoj_kumar_  

     

    We did have a few extra settings on the AAM Data sources, do you know if any of these settings could have caused it to fail?

    • "Share Enabled"
    • "Share associated visitor or devices across the Audience Manager Platform"
    • "share associated cross-device IDs in people based destinations" settings could have caused this to fail?

    I just removed these settings so we'll see if it helps,

     

    Thanks a lot for the response and your help!

     

    Milan_Vucetic
    Milan_VuceticAccepted solution
    Level 9
    May 12, 2020

    Hi @c82028302,

     

    We had similar issue and if you see the page that lists the available audiences, and the list is empty, then the issue is with the audience sharing service. We enabled the outbound direction with the two data sources and worked (first one is deleted later). Check if IMSOrgId field is populated on app and tracking servers configuration. If that does not work there’s nothing else I can suggest but open an Audience Manager ticket.

     

    Regards, 

    Milan

      C
      C82028302Author
      Level 3
      May 12, 2020

      Thanks, @Milan_Vucetic

       

      We can see the IMSorgId in the tracking servers, and had the outbound setting enabled, but we did have a few extra settings on the AAM Data sources, do you know if any of these settings could have caused it to fail?

      • "Share Enabled"
      • Share associated visitor or devices across the Audience Manager Platform"
      • "share associated cross-device IDs in people based destinations" settings could have caused this to fail? 

      I just removed these settings so we'll see if it helps,

       

      Thanks a lot for the insight here!

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