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Data in Onboarding file - Negative Use Case

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ankitasodhi

Employee

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ankitasodhi

Employee

ankitasodhi
Employee

28-09-2017

Issue:

We tried uploading file with as "ftp_dpm_XXXXX_1480710200.overwrite.5" and data snapshot is as below:

sampleFile

Despite of correct file name and data format, the user(0000128512, for example) is not seeing desired segment in the cookie destination.

Question here are:

  1. Why the given user is not qualifying for the desired trait?
  2. Is there any issue with the uploaded file?

Cause:

After reviewing the file and data format, it looks like that the name and data format is as per the specification. So we can say that the file is following all the requirements when it comes to naming convention and data pattern.

Now, we have to check for the data which is actually present in the file. On the second look, it is noticeable that there are multiple records for same ID which NOT allowed and hence we need to correct the data in the file.

Resolution:

If we want to send multiple traits for same ID then they should be comma separated and the corrected data should look like.

00000000430,"GROUP_D1_LAL"="1"

00000000943,"GROUP_D3_LAL"="1"

0000128512,"GROUP_B1"="1","GROUP_D1_LAL"="1"

00000004598,"GROUP_D2_LAL"="1"

00000005272,"GROUP_D1_LAL"="1"

00000006379,"GROUP_D1_LAL"="1"

00000006437,"GROUP_D1_LAL"="1"

00000006445,"GROUP_D1_LAL"="1"

00000007773,"GROUP_D1_LAL"="1"

00000009126,"GROUP_D1_LAL"="1"

If you still need assistance with any similar issue, send an email to amsupport@adobe.com and we will perform further investigation.