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S
sonial
February 24, 2022
Question

Why suddenly no visitor stitching?

  • February 24, 2022
  • 1 reply
  • 1137 views

Hi there, 

 

I'm hoping someone can help me come up with some reasons as to why suddenly, on two of our CTV devices, there is no visitor stitching happening at all in Adobe. From 14th Jan (at 11am), multiple visitor IDs are being logged under the same IP address. 

 

Nothing has changed on these devices from a dev/implementation standpoint, but something has clearly changed somewhere. 

 

Any helps or thoughts on possible reasons would be greatly appreciated! It's a real head stratcher. 

 

Thank you!

Sonia

 

 

 

 

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1 reply

P
Pankaj_Sabharwal
Level 5
February 24, 2022

Hi @sonial 

 

I think the Cross-device Visitor Identification documentation will answer all of your questions:

https://webanalyticsfordevelopers.com/2014/03/11/cross-device-linking-what-adam-said/

 

I hope this resolves your issue.

 

Thanks.

S
sonialAuthor
February 24, 2022

Hi @pankaj_sabharwal , 

 

Thanks for your reply

 

I'm not entirely sure how that article is related to the specific problem I've mentioned. I know what is happening, we know how to fix (by upgrading tracking to include device ID), but I have no idea why it has happened. It was a sudden change and no-one seems to know why

 

Thanks for your help

Sonia

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