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Bi11
September 2, 2023
Solved

Unable to access Adobe Analytics

  • September 2, 2023
  • 2 replies
  • 1063 views

Getting error 

It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.
Please get in touch with your Org Administrator or Adobe Enterprise Support.

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Best answer by FarazHusain

Please check if you're logging in via the correct account. If it's Adobe ID you should select Personal Account on the sign-in page, otherwise it should be a Company or School account. 


I have seen such an error with respect to the same. Also, make sure once the account is added, the user should receive an email to setup the account, the user needs to complete that particular step. 

 

If you have already tried all of the above, please log a ticket to the client care via Admin Console.

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
September 2, 2023

Did your account previously work, or is this a new account?

 

As the message said, your Org Admin is probably the best person to check with because they can see what permissions you have been granted... 

B
Bi11Author
September 3, 2023

This is a new account getting error "It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.
Please get in touch with your Org Administrator or Adobe Enterprise Support."

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    September 3, 2023

    Ok, whoever set up the account probably missed some permissions, you need to be granted access to tools like Workspace, access to either all or a subset of dimensions and metrics (depending on how your organization is set up), and access to all the suites that you need to be working in.

     

    Sadly, only your admin can set that up for you.

    FarazHusain
    Adobe Employee
    FarazHusainAdobe EmployeeAccepted solution
    Adobe Employee
    September 4, 2023

    Please check if you're logging in via the correct account. If it's Adobe ID you should select Personal Account on the sign-in page, otherwise it should be a Company or School account. 


    I have seen such an error with respect to the same. Also, make sure once the account is added, the user should receive an email to setup the account, the user needs to complete that particular step. 

     

    If you have already tried all of the above, please log a ticket to the client care via Admin Console.

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