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SOLVED

track usage of back-button

stefanies325986
Level 6
Level 6

Hi all,

I would like to measure and analyse users who hit the back-button.

What would a segment look like, for this scenario?

Any ideas or experiences that you can share?

Regards

Stefanie

1 Accepted Solution
sriramv16830470
Correct answer by
Level 1
Level 1

I do not think it is possible within Adobe Analytics to track clicks on the browser's back button. AA can only track links on a site and cannot track click actions on the browser's features - say back button, new tab, close button etc.

Always happy to stand corrected if this isn't the case.

View solution in original post

0 Replies
pabloc82923542
Level 9
Level 9

Very simply depending on how you tag the click action one could use.

Activity Map click instance

or Custom click event

Then create a segment based on:

given page where visit includes a (you can even set rules to determine order of elements in segment, so that visit then action occurs)

Activity Map click instance

or Custom click event

good luck

SAPKvetchus
Level 1
Level 1
Worth pointing out that the OP was asking about the browser's back button, not a button on the page labeled "back" - JS click handlers and Activity Map cannot detect clicks on browser buttons at all.
sriramv16830470
Correct answer by
Level 1
Level 1

I do not think it is possible within Adobe Analytics to track clicks on the browser's back button. AA can only track links on a site and cannot track click actions on the browser's features - say back button, new tab, close button etc.

Always happy to stand corrected if this isn't the case.

View solution in original post

pabloc82923542
Level 9
Level 9

You are absolutely correct. I misread the initial question as I thought it related to page level back button.

Adobe Analytics does not capture browser back button. Apologies for any confusion casued.

H_L
Level 8
Level 8

think from another perspective, are you looking for "top returned page"?

User is on page A, then click any link to page B, and click "back" button of the browser to page A.

So page A get a "return", or saying, the "page name" of the "previous 2 page" of Page A, is Page A.