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SOLVED

Mobile Device going into 'Unknown generic android mobile'

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Level 4

Since last few months, more and more mobile device data is going into 'Unknown Generic Android Mobile'. We have tried enabling the high entropy flag, but we are not really seeing any progress in dev data. Any suggestions on how to tackle it?

1 Accepted Solution

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Correct answer by
Community Advisor and Adobe Champion

I am seeing this too... when I break it down by operating systems, it's mostly Android 10...

 

If I look at the opposite, Android 10 broken down by Mobile Device Type, the top item is the generic device...

 

When I look at January vs Last Month, the growth in Android 10 seems way too high for an older Android OS...

 

This makes me suspicious that "Generic Android 10" is the new default bot identification, sort of like "IE6" was a few years ago... I have no solid evidence to support that at this time however.... but generally you don't see mass adoption of older OSs like that... 

 

However, I wouldn't immediately action ignoring this data in case my suspicion is wrong... as I said, at this time it's more of a gut feeling....

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