Adobe Analytics

jelmerb · 9/1/22

Hi,

We see in our analytics that there is a difference between the ratio of media starts and content starts for iOS and Android. For iOS this is good, but for android there are many media starts, but after that barely any content starts are measured anymore. We can't figure out why the content starts for android are so low. Do you have any idea/suggestions?

Best,

Jelmer

Jennifer_Dungan · 9/1/22

The first thing I would do is test your iOS and Android builds in Dev/QA and make sure that all the events you are tracking are in fact firing correctly and consistently.

If you aren't already using it, you should have Griffon / AEP Assurance integrated into your apps so that you can test them in real time.

https://aep-sdks.gitbook.io/docs/foundation-extensions/adobe-experience-platform-assurance

This is much easier to use than setting up a proxy connection and testing with Charles or Fiddler or some other HTTP Sniffer program.

It almost sounds like Android isn't triggering properly all the time... but the only way to confirm that is to watch it in action.

View solution in original post

Jennifer_Dungan · 9/1/22

The first thing I would do is test your iOS and Android builds in Dev/QA and make sure that all the events you are tracking are in fact firing correctly and consistently.

If you aren't already using it, you should have Griffon / AEP Assurance integrated into your apps so that you can test them in real time.

https://aep-sdks.gitbook.io/docs/foundation-extensions/adobe-experience-platform-assurance

This is much easier to use than setting up a proxy connection and testing with Charles or Fiddler or some other HTTP Sniffer program.

It almost sounds like Android isn't triggering properly all the time... but the only way to confirm that is to watch it in action.