Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

Line graphs in Analysis Workspace suddenly blank

brentrad
Level 5
Level 5

Most of the line graphs in my Analysis Workspace projects are now blank, though the underlying data is there and tables don't seem to be impacted. Refreshing the project doesn't fix this issue. Has anyone else experienced this? I'd like to know if this is a known issue that Adobe is working on fixing, or if this is outside of Adobe's control and I need to update hundreds of charts.

1 Accepted Solution
brentrad
Correct answer by
Level 5
Level 5

Looks like it was an engineering issue that Adobe was able to resolve.

View solution in original post

7 Replies
ishans52004352
Employee
Employee

I have heard of similar issues with graphs being reported. You may want to submit a ticket to Client Care and we will look into it.

Thanks!

mesood
Level 3
Level 3

I have seen this behavior when we have installed multiple extensions in a browser like ad blocker etc. You can try disabling plug-in one by one and see it that helps.

brentrad
Level 5
Level 5
While that is a possibility, stakeholders received scheduled reports (PDFs) with the graphs also empty. That is unlikely to be caused by a browser extension.
Andrey_Osadchuk
Community Advisor
Community Advisor

+1

I keep facing this issue too. Also submitted this on this forum, but it does not seem this has been addressed in the latest release.

https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/freeform-table-does-not-d...

brentrad
Correct answer by
Level 5
Level 5

Looks like it was an engineering issue that Adobe was able to resolve.

View solution in original post

jantzen_belliston-Adobe
Community Manager
Community Manager

Is anyone still experiencing this problem? It looks like there was a bug or outage that was causing some performance issues the other day that seems to have been resolved.