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brentrad
Level 5
September 1, 2020
Solved

Line graphs in Analysis Workspace suddenly blank

  • September 1, 2020
  • 6 replies
  • 2470 views

Most of the line graphs in my Analysis Workspace projects are now blank, though the underlying data is there and tables don't seem to be impacted. Refreshing the project doesn't fix this issue. Has anyone else experienced this? I'd like to know if this is a known issue that Adobe is working on fixing, or if this is outside of Adobe's control and I need to update hundreds of charts.

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Best answer by brentrad

Looks like it was an engineering issue that Adobe was able to resolve.

6 replies

I
Adobe Employee
isinhaAdobe Employee
Adobe Employee
September 1, 2020

I have heard of similar issues with graphs being reported. You may want to submit a ticket to Client Care and we will look into it.

Thanks!

    M
    Megha2390
    Level 4
    September 1, 2020

    I have seen this behavior when we have installed multiple extensions in a browser like ad blocker etc. You can try disabling plug-in one by one and see it that helps.

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      brentradAuthor
      Level 5
      September 2, 2020
      While that is a possibility, stakeholders received scheduled reports (PDFs) with the graphs also empty. That is unlikely to be caused by a browser extension.
      Andrey_Osadchuk
      Andrey_Osadchuk
      Level 10
      September 2, 2020

      +1

      I keep facing this issue too. Also submitted this on this forum, but it does not seem this has been addressed in the latest release.

      https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/freeform-table-does-not-display-data-is-it-a-bug/qaq-p/370484/comment-id/19112#M19112

      Asheesh_Pandey
      Community Advisor
      Asheesh_PandeyCommunity Advisor
      Community Advisor
      September 3, 2020

      Some tips here can be a help - https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/line-charts-bug/qaq-p/325173

      B
      brentradAuthorAccepted solution
      Level 5
      September 4, 2020

      Looks like it was an engineering issue that Adobe was able to resolve.

        jantzen_b
        Adobe Employee
        jantzen_bAdobe Employee
        Adobe Employee
        September 10, 2020

        Is anyone still experiencing this problem? It looks like there was a bug or outage that was causing some performance issues the other day that seems to have been resolved. 

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