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getNewRepeat plugin implemented in web SDK implementation showing lot of unspecified values

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Level 2

I have implemented getNewRepeat plugin, however, it is showing a lot of 'unspecified' values. When I check in the debugger I do see visits as 'New' or 'Repeat' what can be the reason for 'unspecified' values? I tried to debug also but do not see any pattern with particular pages for the same pages I see New and Repeat values.

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2 Replies

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Level 2

Hello @firefighteradi 

 

If you use the Plugin getNewRepeat you should definitely get either New or Returning Visits in your line item.

If you see unspecified, there might be 2 cases:

1. Few of your pages didn't have the plugin or variable to capture the Dimension.

2. Or issue with the implementation.

 

You can have a look at https://experienceleague.adobe.com/en/docs/analytics/implementation/vars/plugins/getnewrepeat

for implementation process.

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Community Advisor

Could there be a timing issue? As in, could the first page of your site have sent the tracking call before the cookie code finished determining if the user was new or repeat? Therefore nothing was sent on the first calls?