Hi John, to get in touch with customer care, you'll want to first become a Supported user. After doing so, you'll have the ability to log in to the customer portal and create a ticket. Be sure to give them specific information like the login company, report suite, and specific real-time report that keeps zeroing out. Once the agent is able to see the issue, they'll be able to determine the best route to resolution.
We are not getting an error message, we are just seeing all of the numbers trail off to zero, then gradually climb back up after about 20 minutes. We used to see this about once per month. However, we've been seeing it several times per day for about the past week.