Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Frequent RealTime Analytics crash

Avatar

Avatar
Validate 1
Level 1
johnnynewsroom
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
johnnynewsroom
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
johnnynewsroom
Level 1

14-08-2017

My company is seeing frequent (multiple times per day) crashes of RealTime across all of our sites. Is this a known error? Is there a fix in sight?

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Coach
Employee
Gigazelle
Employee

Likes

470 likes

Total Posts

1,947 posts

Correct Reply

739 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile

Avatar
Coach
Employee
Gigazelle
Employee

Likes

470 likes

Total Posts

1,947 posts

Correct Reply

739 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile
Gigazelle
Employee

14-08-2017

Hi John, to get in touch with customer care, you'll want to first become a Supported user​. After doing so, you'll have the ability to log in to the customer portal and create a ticket. Be sure to give them specific information like the login company, report suite, and specific real-time report that keeps zeroing out. Once the agent is able to see the issue, they'll be able to determine the best route to resolution.

Answers (4)

Answers (4)

Avatar

Avatar
Coach
MVP
ursboller
MVP

Likes

520 likes

Total Posts

1,020 posts

Correct Reply

256 solutions
Top badges earned
Coach
Contributor
Bedrock
Seeker
Springboard
View profile

Avatar
Coach
MVP
ursboller
MVP

Likes

520 likes

Total Posts

1,020 posts

Correct Reply

256 solutions
Top badges earned
Coach
Contributor
Bedrock
Seeker
Springboard
View profile
ursboller
MVP

14-08-2017

did you talk to clientcare?

i haven't seen something but must admit that i'm not using it too frequently (just a few times per day)

Avatar

Avatar
Validate 1
Level 1
johnnynewsroom
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
johnnynewsroom
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
johnnynewsroom
Level 1

14-08-2017

I haven't. The support links on the site all sent me here to the discussion boards.

Avatar

Avatar
Validate 1
Level 1
johnnynewsroom
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
johnnynewsroom
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
johnnynewsroom
Level 1

14-08-2017

We are not getting an error message, we are just seeing all of the numbers trail off to zero, then gradually climb back up after about 20 minutes. We used to see this about once per month. However, we've been seeing it several times per day for about the past week.

Avatar

Avatar
Coach
MVP
ursboller
MVP

Likes

520 likes

Total Posts

1,020 posts

Correct Reply

256 solutions
Top badges earned
Coach
Contributor
Bedrock
Seeker
Springboard
View profile

Avatar
Coach
MVP
ursboller
MVP

Likes

520 likes

Total Posts

1,020 posts

Correct Reply

256 solutions
Top badges earned
Coach
Contributor
Bedrock
Seeker
Springboard
View profile
ursboller
MVP

14-08-2017

what error do you get? did you check user permissions?

sometimes i have a "permission denied" when changing report suite. but after a reload of "reports" all works fine ...