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Vasim_Ahmad
Vasim_Ahmad
Level 2
August 10, 2017
Solved

eVar population issue

  • August 10, 2017
  • 6 replies
  • 3024 views

Dear Team,

i'm getting very unexpected behavior of eVar on internet explore.

currently we are collecting a data from dataLayer and push to eVar on page load event (Button) but the eVar is showing "" (null value) while we are loading the page on internet explore (IE 8 , 10) , in case of chrome and Mozilla its working fine.

internet explore (IE 8 , 10)

Chrome and Mozilla

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Best answer by Kaushalendra

Thanks for sharing the URL with me Vasim Ahmad​. I have sent you my detailed analysis which states that the issue seems to be related to the load order of the Data Layer.

6 replies

Kaushalendra
Adobe Employee
KaushalendraAdobe Employee
Adobe Employee
August 10, 2017

Hi Vasim Ahmad​,

Please try replicating the issue using latest version of IE as the older browser versions are already stated to be not supported by Microsoft and hence by Adobe as well.

If it is replicable with latest version of IE, provide here/DM the Page URL and steps to replicate the issue.

Vasim_Ahmad
Vasim_AhmadAuthor
Level 2
August 10, 2017

HI Kaushalendra,

Thanks for your response!!

Currently I'm using the latest internet explorer.

IE Browser Version

Kaushalendra
Adobe Employee
KaushalendraAdobe Employee
Adobe Employee
August 10, 2017

HI Vasim Ahmad​,

Is it possible for you to share the Page URL for analysis?

EricMatisoff
Adobe Employee
EricMatisoffAdobe Employee
Adobe Employee
August 10, 2017

Hi Vasim,

I had thought you said the issue was appearing in IE8 and IE10. Are you also seeing the issue on your latest IE/Edge browser?

My guess is that the data layer is loading too slowly and the Adobe tag is firing before there is a value in the data layer. Are you using DTM to deploy the tags?

Vasim_Ahmad
Vasim_AhmadAuthor
Level 2
August 11, 2017

Hi Erric,

Thanks for your Quick response!

I have tried on IE8 ,IE10 and Edge browser as well but the same issue is still persist., Yes i'm using DTM to deploy the Tags and the Tag is trigger on button of the page.

Kaushalendra
Adobe Employee
KaushalendraAdobe EmployeeAccepted solution
Adobe Employee
August 11, 2017

Thanks for sharing the URL with me Vasim Ahmad​. I have sent you my detailed analysis which states that the issue seems to be related to the load order of the Data Layer.

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