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Data seems to be different between the total and manual calculation.


Level 1

Hello everyone, 

In the table below, the sum of the rows in the App Users column does not total 5,400 when added manually or in excel etc. The First Launches data appears to be accurate. 

Please can someone assist with an explaination as to why this would occur and how I could possibly resolve it. 

Thank you in advance  weird table.PNG

2 Replies


Community Advisor

You can't sum up App Users just like that.

Consider a user called Tom. He uses your app on 1 Feb, 4 Feb and 10 Feb. He's one App User in total. But he would also be counted as one App User on 1 Feb, 4 Feb and 10 Feb.