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An event does not get tracked on Adobe experience debugger (Analytics) but works every time on page refresh.
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Can you raise this in Analytics Community - https://experienceleaguecommunities.adobe.com/t5/adobe-analytics/ct-p/adobe-analytics-community
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Are you able to see that event is firing in the browser's developer console. You may raise this concern to Adobe Client Care by providing a test server call to validate this.