Reduce DNS Lookup & Connection time, total 400ms is taking too long (especially from outside US)

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hidehisa
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04-04-2010

SiteCatalyst is very nice tool, but it's sometime rather slow in beacon response.

Here is a screenshot from Firebug connection log.

 

omniture_firebug.png

 

SiteCatalyst's JavaScript beacon is consuming visitor's browser load time like:

  • 100ms for DNS lookup
  • 150ms for connection
  • 150ms for 1st byte response

total 421ms for tracking, where Google Analytics is only using 31ms.

 

These days, visitor's time = money.

 

They say:

Omniture's products are to bring more revenues for their customers BUT, its slow response time is DECREASING their PVs & revenues, isn't it?

 

When I want to decrease DOM-ready time down to 2s, SiteCatalyst is cunsuming 20% of those time, and it's too long.

 

Please cut those time down to like total 100ms, especially DNS lookup time from outside US (it sometimes takes more than 150ms!).

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mak00s
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06-04-2010

You could also consider using remote data collection server located in Tokyo. We are migrating one of our websites to this to see how it improves.

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adierl
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adierl
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06-04-2010

agreed. Talk to you AM about RDC. It's a huge speed improvement.

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07-04-2010

Thank you for good information! I didn't know such a scheme like RDC already exists. I'll contact my account manager.

 

But, if I use Asia/Pacific RDC, visitor to my website from US/Eurpoe suffers from latency.

 

Hopefully, Omniture build CDN-like system to forward each visitor to appropriate data collection server and everyone should be happy.

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adierl
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14-04-2010

yes, it's CDN-like. The RDC uses DNS for the nearest server. So Asia will use Tokyo, Europe will use London and US will use the 2-3 in the States.

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hidehisa
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14-04-2010

Thank you for your nice information andreasdierl.

Yes, it's just what I wanted !