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Make ReportBuilder Email Plain Text for iPhone/iPad Compatibility

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danoots
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danoots
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19-12-2013

Right now, when you choose to send ReportBuilder reports in PDF format via scheduling, the emails arrive using rich text format. There has long been an issue with Apple iPhones/iPads and attachments - when emails are sent in RTF, the attachments are not available.

 

As a company, we're choosing to send reports via PDF specifically to address mobile compatibility issues with Excel format, but the RTF emails are causing a problem.

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bige938007
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19-12-2013

You can contact client care to have your company email domain whitelisted so emails are sent in plain text.

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danoots
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20-12-2013

Brilliant, thanks much Eric.