Issues with Scheduled Reports 10 Feb 2014

Avatar

Avatar

Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734

Avatar

Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734
Gigazelle
Employee

15-10-2015

If any of you are currently experiencing issues with scheduled reports, know you are not alone and the issue is not on your end!

This morning at about 12AM MST, one of our scheduled report servers started experiencing issues that prevented users from receiving scheduled reports processed by that server. We've confirmed there's no data loss and no data collection problems associated with this event. It has impacted only reports from Reports & Analytics, Data Warehouse, and Ad Hoc Analysis.

All reports are being sent as quickly as possible. They will be sent in chronological order - there's no ETA as of yet, but scheduled reports are beginning to catch up. If you need a particular report immediately, you can log into the Adobe Analytics interface and manually download the report(s) in question. For Data Warehouse scheduled reports, you can go into the Data Warehouse Request Manager and resend it to an FTP site.

Replies

Highlighted

Avatar

Avatar

Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734

Avatar

Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734
Gigazelle
Employee

15-10-2015

                All scheduled reports were caught up overnight. If you haven't gotten any reports yet, please indicate as such in this thread and I will ensure it it's addressed
Highlighted

Avatar

Avatar

JillsMatthew

Avatar

JillsMatthew

JillsMatthew

15-10-2015

We have some issues with our DWH and ARB scheduled reports.

Here are the respective incident numbers. Can you please have a look?

Datawarehouse: 140210-000023
Report Builder: 140211-000123

 

Thanks

Highlighted

Avatar

Avatar

peter_winkler

Avatar

peter_winkler

peter_winkler

15-10-2015

We are experiencing problems with scheduled reports since January 20, 2014. There is a support ticket open, but we're not getting any further.

Can you please take a look?

Incident: 140120-000154

Your help is greatly appreciated!

Peter