If any of you are currently experiencing issues with scheduled reports, know you are not alone and the issue is not on your end!
This morning at about 12AM MST, one of our scheduled report servers started experiencing issues that prevented users from receiving scheduled reports processed by that server. We've confirmed there's no data loss and no data collection problems associated with this event. It has impacted only reports from Reports & Analytics, Data Warehouse, and Ad Hoc Analysis.
All reports are being sent as quickly as possible. They will be sent in chronological order - there's no ETA as of yet, but scheduled reports are beginning to catch up. If you need a particular report immediately, you can log into the Adobe Analytics interface and manually download the report(s) in question. For Data Warehouse scheduled reports, you can go into the Data Warehouse Request Manager and resend it to an FTP site.
We have some issues with our DWH and ARB scheduled reports.
Here are the respective incident numbers. Can you please have a look?
Report Builder: 140211-000123
We are experiencing problems with scheduled reports since January 20, 2014. There is a support ticket open, but we're not getting any further.
Can you please take a look?
Your help is greatly appreciated!