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SurabattulaSr
Level 6
April 24, 2022
Solved

Package import failed with QUE-370019 error code

  • April 24, 2022
  • 2 replies
  • 1398 views

Hello Folks,

I am trying to import a package comprising of a Campaign (nms:operation) and few Tasks (nms:task) associated with it. Note that these tasks got created because of presence of a workflow which is having several task activities.

However I received following error during import

14:46:50 > Enumerating the file entities...
14:46:50 > Writing entities in the database...
14:46:50 > Saving data related to packages...
14:47:13 > Package 'Spring Campaign Demo 220422': Saving entities of type 'nms:operation'...
14:47:13 >>> QUE-370019 The reference on link 'Task' with key value 'abcTSK4376, abcTSK4378, abcTSK4387, abcTSK4385, abcTSK4382, abcTSK4377, abcTSK4379, abcTSK4380, abcTSK4384, abcTSK4381, abcTSK4386, abcTSK4383, abcTSK4388, abcTSK4375' does not exist in the database (import of package on schema 'xtk:workflow') (iRc=16384)
14:47:15 >>> Failed to install the packages. (iRc=-53)
14:47:15 >>> SOP-330011 Error while executing the method 'InstallPackageImpl' of service 'xtk:builder'.
14:47:15 >>> XSV-350122 An error occured and the process has been stopped.

None of these Campaign and Tasks (Identified by Internal Names) exist in environment, where package was imported. Not able to understand on what exactly is the cause, may I seek your help in what could be the reason and how to resolve it ?

As usual, your quick help is appreciated 🙂

Thanks,

SSB

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Best answer by Jyoti_Yadav

Hi @surabattulasr,

 

error says task list you have referred in the campaign workflow does not exist in the instance you are trying to perform import.

You need to import task list first and then the campaign.

Try to import just the task list. Make sure task list with value  'abcTSK4376, abcTSK4378, abcTSK4387, abcTSK4385, abcTSK4382, abcTSK4377, abcTSK4379, abcTSK4380, abcTSK4384, abcTSK4381, abcTSK4386, abcTSK4383, abcTSK4388, abcTSK4375' exists in the instance and then perform campaign import.

 

Thanks,

Jyoti

2 replies

S
SurabattulaSrAuthor
Level 6
April 25, 2022

Hi Folks,

Any suggestions. Please help

@adhiyan @jonathon_wodnicki David__Garcia Craig_Thonis Milan_Vucetic Darren_Bowers

Thanks,

SSB

Jyoti_Yadav
Jyoti_YadavAccepted solution
Level 8
April 26, 2022

Hi @surabattulasr,

 

error says task list you have referred in the campaign workflow does not exist in the instance you are trying to perform import.

You need to import task list first and then the campaign.

Try to import just the task list. Make sure task list with value  'abcTSK4376, abcTSK4378, abcTSK4387, abcTSK4385, abcTSK4382, abcTSK4377, abcTSK4379, abcTSK4380, abcTSK4384, abcTSK4381, abcTSK4386, abcTSK4383, abcTSK4388, abcTSK4375' exists in the instance and then perform campaign import.

 

Thanks,

Jyoti

    S
    SurabattulaSrAuthor
    Level 6
    April 26, 2022

    Thanks @jyoti_yadav for the suggestion. Let us try and see how it goes.

    Also, a question if there is any difference in Importing a Package via client console vs Running a Package import command ? If so, can we get details please ?

    Thanks,

    SSB

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