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vkt1989
Level 2
Aug 2, 2020 3:25 AM UTC
Solved

Error while sign in using Adobe ID

Hi

 

We are getting error for every user when we sign in using Adobe ID. Everything was working previously but this error started appearing recently.

 

Error

BAS-010063 An error (-53 code) has occurred. Your rights do not enable you to view its details.

 

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    vkt1989Accepted solution
    Level 2
    Aug 6, 2020 6:28 PM UTC

    I Found the issue. IMS credentials were changed by someone in Adobe Experience cloud external account. We were able to trace it using web logs which was 'Error during IMS authentication:Client credentials are not correct'

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    3 replies

    Darren_Bowers
    Darren_Bowers
    Level 9
    Aug 3, 2020 4:06 AM UTC

    Hi @vkt1989 - Have you tried whitelisting the IP addresses you are using to access the server?
    https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/seeing-bas-010063-error-for-web-application/qaq-p/314665

    https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/error-while-publishing-webapp/td-p/330843

    Cheers Darren

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      amritakedia_epsilon
      Level 3
      Aug 6, 2020 6:20 PM UTC

      Please select the operator in the explorer tab  and goto Edit -> Edit XML source . Make sure authentication type is "ims"

       

       

      <access authenticationType="ims" noConsoleCnx="false" sessionTimeout="0">

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      vkt1989AuthorAccepted solution
      Level 2
      Aug 6, 2020 6:28 PM UTC

      I Found the issue. IMS credentials were changed by someone in Adobe Experience cloud external account. We were able to trace it using web logs which was 'Error during IMS authentication:Client credentials are not correct'

      Translate
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