New Request Widget Issues - Can users truly not see old requests???

Question

We roll with quarterly releases, so trying to anticipate what Thursday holds for the My Request widget changes? Documentation states: You must have the new requesting experience enabled to see the new widget. You can enable the new requesting experience in your Requests area. The new My Requests widget displays only those requests that were created in the new requesting experience.So, if people want to enable the new My Requests widget (is this really a new "widget" or just a new page), it sounds like the user does this themselves via the USE NEW EXPERIENCE toggle. But do they really lose access to seeing all their old requests? Hard to tell in Preview. Any insights as to what actually happens and what I should tell users if they don't want to lose access to their old requests would be helpful. Do you guide those who make requests to just not toggle to use the new experience?

TerryHy · Answer

With regard to old requests, I found the following...

"The new experience currently shows only requests created after July 2025. To see older requests, you can temporarily disable the new experience and access the older requests through the old experience."

It was on this Support Page: https://experienceleague.adobe.com/en/docs/workfront/using/product-announcements/product-releases/release-25-q4/25-q4-requests#updates-to-requesting-experience

Users can toggle "Use New Experience" On, BUT in order to see Older Requests, they would need to then toggle "Use New Experience" Off. Not very user-friendly if that is the case to have to toggle back and forth. What if one has multiple old Requests still in the works...? Users need to toggle back and forth multiple times...? Why roll-out a new experience but not have visibility to older requests...? Just one more thing to have to explain to my users.

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