Adobe Marketo Engage

I am having an issue trying to calculate the correct time for Arizona (America/Phoenix) in velocity script. My script looks like this:  #* Get Lead Time Zone and convert Timezone calculator to lead's timezone*# #set ($setTimeZone = $TriggerObject.leadTimeZone) #if (!$setTimeZone || !($setTimeZone == "ET" || $setTimeZone == "CT" || $setTimeZone == "MT" || $setTimeZone == "PT" || $setTimeZone == "AZ")) #set($setTimeZone = "ET") #end #if ( $setTimeZone == "ET") #set( $defaultTimeZone = $date.getTimeZone().getTimeZone("America/New_York") ) #elseif ( $setTimeZone == "CT") #set( $defaultTimeZone = $date.getTimeZone().getTimeZone("America/Chicago") ) #elseif ( $setTimeZone == "MT") #set( $defaultTimeZone = $date.getTimeZone().getTimeZone("America/Denver") ) #elseif ( $setTimeZone == "PT") #set( $defaultTimeZone = $date.getTimeZone().getTimeZone("America/Los_Angeles") ) #elseif ( $setTimeZone == "AZ") #set( $defaultTimeZone = $date.getTimeZone().getTimeZ

Adobe is removing the Marketo Events App and Marketo Moments App from the App Stores on October 2, 2023. After this date, existing customers can continue using these apps if they’re already installed on their mobile device. These apps do not support sign-in with Adobe ID. Once a user is migrated to Adobe Identity for authentication of Marketo, the user will no longer be able to access the apps.   For more information about Marketo on Adobe Identity, please see:   Adobe Identity Management Overview Understanding Marketo Subscription and User Migration to the Adobe Admin Console   Why is Adobe removing Marketo Events and Marketo Moments from the App Stores?  Due to low adoption rates, we have decided to deprecate these two apps to improve system performance and focus our resources on more utilized features.    If I already downloaded Marketo Events or Marketo Moments, will either app be removed from my device?  Nope! You can continue using the

Hello Community!   I have a situation where leads fill an external form (not a Marketo form), and an API integration creates the leads in our Salesforce, which then is integrated to Marketo. There's a hidden field in this form with the Acquisition Program Name we want for these leads, and a campaign in Marketo with the same name.   This Marketo campaign contains a smart campaign triggered by "Lead is created / acq program is XXXX". But, testing it, we noticed that the leads don't come through. Actually, the leads arrive without an acquisition program.   Is this because the leads are created first in Salesforce? Is there something we can do to make these leads already arrive with the correct acq program?

Hi,I am working with our data warehouse IT team to model Marketo data. They are trying to create a table for Company but are noticing that the same ContactCompany id field has more than one Company Name. Some are clearly duplicate companies where INC or LTD is missing. However, some are very different company names. I don't believe ContactCompany is a field in the Marketo UI. Does anyone know where this value is coming from and why there would be a different Company Name associated to the same ContactCompany field?  They are asking me to define which Company Name should be the primary but I'm thinking they need to stay separate records.

Hello,    I wondered whether anyone had used dynamic chat to run a very short user experience style survey? Thinking something like two questions, like -  1) How easy do you find using the website? With a rating of one to five.  Followed by: 2) What were you trying to do today? (list with open options)   Has anyone used Dynamic Chat or something else within Marketo to do this?

We haven't yet used our Interactive webinar functionality and I'm just trying to work out the best way of doing this.  We will be having a webinar that will have two time zone options.  Is my only option to create this as two separate webinars, or is there a way of having two time options in one programme? Normally we would have a landing page with both options and then emails would go out depending on smart lists based on which option they chose. 

In the fast-paced world of marketing, efficiency is the key to success. This blog post delves into the evolution of EMEA marketing efficiencies using Marketo features and how the best practices from the Americas and EMEA regions were amalgamated to create a truly global instance. Initially, regions were set up separately, which was inefficient, creating challenges and inconsistent branding and customer experiences. From dynamic content to global programs, this journey showcases a 75% reduction in setup time, ensured GDPR and global privacy compliance, increased MQL capture, and enhanced global brand consistency and efficiency. EMEA Efficiency Evolution:The journey begins with the EMEA Efficiency Evolution, highlighting key audience targeting and personalisation strategies. The EMEA region has multiple challenges, with 140 countries, 24 languages, sub-regions, local product standards, GDPR, cultural nuances including differences for addressing a person (m/f) and blocked countr

Migrations are becoming very prevalent in the marketing automation space. A few years ago that was not the scenario. The whole thing was so new that when most businesses installed marketing automation software they were starting fresh. But as the marketing automation space evolving, an increasing number of businesses find themselves wanting or needing to migrate. That might be because of the changing and evolving needs of the businesses.   And if you’re considering migrating from Eloqua to Marketo Engage, you’re in the right place. I know you might feel overwhelmed by the process of migrating to another marketing automation platform because you don’t wish to disrupt the workflow.     However, I’m here to walk you through the entire migration process successfully. From planning and data preparation to execution and post-migration tasks, I'll cover all the essential steps for a seamless transition.    How to Successfully Migrate from Eloqua to Marketo Engag

Scoring in Marketo Engage allows you to build scores for people based on their engagement with your marketing activities and their demographic information. This standard scoring methodology allows sales teams to prioritize follow-up and increase conversion rates.  But what do you do if your company has a diverse product line with different sales routing and processes?  What do you do when one score isn’t enough?  The answer for you might be interest level scoring.    Interest level scoring lets people flow through a scoring program dedicated to that particular interest so that only demographic criteria and specific activities associated with that interest contribute to the score.   An interest level program flow looks (and works) like this:   When a person has their first scoring interaction with an interest monitored by the program, they will be added to the program as a member.  The person’s demographic score is calculated and added to the in

I had a customer recently who had to fully resynch their data from Salesforce because of an unfortunate unrecoverable data mishap, and I thought it might be helpful to explain the process and mention some "gotchas" when considering this.   Marketo maintains a data value change log in the activity history of every person, so if the problem is due to a list import, it might be possible to simply re-import a new list, re-overwriting that data and correct it.   Another more advanced remediation possibility would be to identify the people affected, and pull the data value changes activities from Marketo. Adobe ACS consulting can help with this! We can pull those data value changes and give them to you in a CSV file so you can analyze those changes, and create the necessary "remediation import file"   In certain cases.. where the "new" and "old" values are known, ACS can also write a custom solution to revert those values, pulling them from the "old" value in the data value ch

The Adobe DX Credential Program just launched the Adobe Marketo Engage Business Practitioner Professional Renewal Exam in October, which allows certification holders to renew their professional-level certification for free!   There are 1,500+ Adobe Marketo Engage Business Practitioner Professional certifications that are going to expire at the end of the year. If your Marketo certification is expiring you now have two options:   Uplevel your certification by taking the Adobe Marketo Engage Business Practitioner Expert certification exam. By taking and passing an expert level certification exam, you not only become an Adobe Certified Expert, but this will also renew your professional-level certification. Renew your current certification by taking the Adobe Marketo Engage Business Practitioner Professional on-demand renewal exam for FREE.   If you have any questions, let us know in the comments section below.

Hi there,I have a lookup field in the SFDC Lead object that does a lookup on the Campaign object. When I select a campaign in the field in SFDC, the respective Campaign ID is syncing over to the corresponding Marketo field correctly. But if/when I change the campaign ID value in the Marketo field, it does not seem to sync to the SFDC field. Ideally when I change the campaign ID in the Marketo field, the lookup value (i.e. the name of the campaign) would update in the SFDC field. Is the sync on SFDC lookup fields not bi-directional?  Thx in advanceColin EDIT: Problem solved - there was a related flow in SFDC that was causing the Marketo > SFDC sync to fail in some circumstances..

Hi All,   While removing some outdated email programs, I encountered an unexpected problem. Although I managed to delete certain programs by removing their dependencies, I received a 'Background Delete Failed' message for several others. I've attached a screenshot for reference. Do you think this could be related to Marketo, or might there be something I've overlooked? Any insights?   TIA  

You don’t want it with Email Suspended. It doesn’t mess around: if a recipient’s mailserver gave a super harsh “We don’t like you” bounce message, Marketo will block all email to that lead for 24 hours.   What’s not formally documented is that Email Suspended, and the related Email Suspended At and Email Suspended Cause, are also set for all other leads that exist at the time of the bounce with the same Email Address.   This makes sense, of course. We’re trying to give a decidedly unmellow mailserver time to calm down and accept our email again. So hitting it with another send that qualifies the duplicate lead will just make it madder!   You’ll first see Email Suspended Cause set for the specific lead who bounced:   Then a moment later you’ll see the duplicate(s) updated:   Lead #1132890 is being updated in the second screenshot, but notice how the Reason refers to the bounced lead, #1132889.   That auto

You may not have noticed this in your travels, but the _mktoReferrer hidden field is cached when forms2.min.js is loaded — before forms themselves are loaded — and all forms use that cached value.   The _mktoReferrer becomes the important Referrer constraint in Smart Lists. That’s how we know the page someone was on when they submitted an embedded form.   For a multi-page site — I’d guess 85%+ of corporate brochure sites are multi-page, not sure though! — caching is fine, because a new main document loads when you navigate. Thus forms2.min.js reloads and reads the new document.location.href.   But single-page applications (SPAs), by definition, change content and update the Location bar without loading a new document. In this case, forms2.min.js will not load again.   With an SPA, the displayed and business-logical URL can change from https://www.example.com/first-product to https://www.exam

Welcome to the 10th edition of the Adobe Marketo Engage Community Lens! In this edition, read up on our new Experience League guide for new Marketo admins, apply to our 2024 Community Advisor and Experience Maker Awards programs, review our several new customer and employee articles, and much more!   Highlights Attend a Marketo Engage User Group to network with and learn from fellow customers: Marketo Engage User groups are customer-led meetups held virtually and in person around the world. Check out our upcoming meeting calendar below to find a meeting that works for you. Date Meeting Format Chapter Subject Registration Link 12-13 Virtual  New York MUG 'Ask Me Anything' with Inga Romanoff and Sandy Whiteman (Zoom) RSVP 12-14 Virtual  Minneapolis MUG "Sleighing" Customer Engagement: Personalization Tips with Marketo Champions RSVP 12-21 Virtual Houstun MUG Lessons Learned in 2023 RSVP Note: most virtual mee

I am looking to create a sales alert when a facebook lead ads is filled out.    Are there any tokens available to include more details about the lead ads such as - Lead Ad Campaign Name - Lead Ad ID - Lead Ad Name - Lead Ad Set Name - Lead Ad Form Name     BR, Moritz  

Hi allDoes anyone use Twilio for sending SMS messages from Marketo? I have an issue that's stumping me.We want to send SMS messages that have emojis in them eg 🌼 https://www.compart.com/en/unicode/U+1F33CWe send these messages from Marketo -> Twilio via a webhook. In this webhook are Marketo tokens which is where we configure the content of the message.This webhook passes the payload to Twilio in plain text, which strips out the emojis. If I try to add them in unicode or HTML formats ( U+1F33C or 🌼), Twilio still treats them as plain text and fails to send them as emojis. So eg an SMS saying "Here is a flower 🌼" turns into "Here is a flower U+1F33C". I can't tell if this is an issue with how Marketo sends the information or how Twilio is receiving it. I've lodged tickets with both platforms but hoping someone has come across this before?

As we are rolling out Dynamic Chat to more and more customers, our customers are using Dynamic Chat chatbot for a variety of use cases. Here are a few top use cases: Quickly engage and help visitors navigate to the right pages Multi-lingual chat for lead generation, lead qualification (Dutch, French, etc) Improve conversion on product pages Increase registrations for events Enrich profile information in Marketo Newsletter Opt-ins Engaging with unsubscribed leads when they visit the website (Interesting!!)   While these are all interesting use cases, we have seen that most marketers start with a simple use case like a contact us page. We are curious to know: If you are using a Chatbot today, what was the first use case you implemented? If you had Dynamic Chat today, what is the first use case you would like to implement? Looking forward to hearing from you!Other useful links: Dynamic Chat overview (pdf) Go Live in just 15mins (video) Product Documentation (docs) Product T

      Adobe Dynamic Chat is the new conversational channel for Marketo Engage that enables businesses to design and deliver personalized contextual conversations to every web visitor. Since its first launch in Feb 2022, we have received tremendous traction and a lot of feedback on how businesses would like to leverage this more and make it an integral part of their overall marketing strategy.   We are super excited to announce many exciting capabilities that will help you drive even more engagement and pipeline! Following are some highlights that have been introduced:   Live Chat Conversations Offer your qualified web visitors to connect with your sales representatives through chat.     Conversational Flows Probably not every action has to lead to a conversation but every action has to lead to more engagement. With Conversational Flows you achieve exactly that. Design a conversation flow and trigger the flow to any visitor on a specific action (for exam

Hi! Since implementing Marketo Measure (Bizible), we noticed that there were a few opportunity related contacts missing an attribution touchpoint even though they should've had one.   For example, the opp closed won date for an opportunity is 5/17/23, and the lead associated with the opportunity filled out a demo request form on 11/16/22 (and the demo request was the reason this opp opened). We're not sure why a Bizible attribution touchpoint isn't pulling through for this opportunity (and none of the suppression rules applied).    Is it possible to manually force a Bizible attribution touchpoint? Or any way to recreate the Bizible attribution touchpoint?