Adobe Marketo Engage

I have not yet turned on 'force sso' but I don't see the option to 'bypass sso' when editing my api user role.  Can someone post a screenshot of bypass sso appearing in the edit role screen?

Hi fellow Marketo users! In my smart campaigns for single email sends, I have the following smart campaigns:When the email is delivered:When the goal of the email is to click to the content, we change to "Influenced" to document number of successes:Everyone who clicks the email has a detail of "Skipped Cannot change to a previous status". Can someone recommend a solution to this situation? Thank you!

Hi there,Our Salesforce account has a good amount of old leads (40k+) that we don't want to have transfer over into our Marketo account. When the Marketo sync is enabled though, those leads are automatically sent over from Salesforce into our Marketo account and we have to pause the sync and delete those old leads. We want our information syncing between the two systems, but if someone is an old account in Salesforce then we don't want them to transfer over. Is there a way to block that from happening, and if so how?I think the answer here is probably possible, but I'm not sure how to go about accomplishing that. Any help would be greatly appreciated!Thanks!

SummaryLearn how to resolve issues with uploading SVG files to Marketo. IssueYou are not able to upload Scalable Vector Graphics (SVG) files to Marketo. You are encountering errors during the upload process or facing issues with improper display in browsers after uploading. Cause:The root cause behind such issues is often Marketo's security checks, which may reject certain properties of SVG files. This can lead to conflicts between what Marketo accepts and what browsers can display.  SolutionTo address SVG files not being accepted or displayed correctly in Marketo, try the following steps: 1. Change File Extension to .xml: Instead of saving the file with a .svg extension, save it as a .xml file. This will change the server MIME type and allow it to be uploaded to Marketo. Example: If your file is named "example.svg," rename it to "example.xml" before uploading it to Marketo. 2. Remove Unwanted Properties: If the SVG file contains additional properties or namespaces ca

Hello! Marketo states in their documentation that Smart Campaigns can be shared across workspaces.  https://experienceleague.adobe.com/docs/marketo/using/product-docs/administration/workspaces-and-person-partitions/understanding-workspaces-and-person-partitions.html?lang=en And I wonder what that means. Yes, you can share folders in "Marketing Activities". In fact, only the highest level folder in a Workspace can be shared. If you do that, a locked - shared - folder appears in the target workspace with the complete empty folder structure of the source Workspace in it. What could be the purpose of this feature? You still can't reference a Smart Campaign from the Source WS in the Target WS. (Neither request campaign nor execute campaign brings up these Smart Campaigns.)You see the tokens of the Source WS in your Target WS, but as you can put anything underneath that Shared Folder, you can't use them in any way. Before today I didn't even know that you could

Hello!Looking for a little clarification on how Custom Object records work. My assumption is that a "record" is basically a row of data tied to a Lead.So in this image example:Records Image.PNGThat would indicate there is 402,127 rows of data tied in any number of Leads. Is this correct?Also unsure of how records are calculated? According to our Adobe Rep we have 4 Million records allowed in our contract, but adding up the totals across all Custom Objects in the Admin area is more than 5 Million records?Is it typically x number of records PER OBJECT or Across ALL Objects? Sorry for the questions but our Rep keeps asking follow-up questions about fields and things and I just need a straight answer on how records work in this context. 🙂 

Hi, I am working on a project to automate email performance and insights from Marketo into Excel using Zapier or another tool. We were attempting to use a webhook and Zapier, but we could not bring in just topline information. Does anyone have any recommendations? Thanks,Adam

As if the rules for HTML email weren’t complex enough, sometimes the exact same color needs to be represented in 2 different ways for different mail clients.   Rather than having 2 different variables for #A1B2C3 and rgba(161,178,195,.5) and remembering to keep them exactly in sync, you can populate just one and seamlessly convert it to the other using Velocity.   Here are two Velocimacros, #hexToRGB_v1 and #rgbToHex_v1: #macro( hexToRGB_v1 $hexColor $opacity) #set( $Integer = 0 ) #set( $hexValues = $hexColor.replaceAll("[${esc.h} ]","").split("(?<=\G..)") ) #set( $intValues = [] ) #foreach( $color in $hexValues ) #set( $void = $intValues.add( $Integer.parseInt($color,16) ) ) #end #if( !$opacity ) #set( $rgb = "rgb(" + $display.list($intValues,",") + ")" ) ${rgb}## #else #set( $rgba = "rgba(" + $display.list($intValues,",") + "," + $opacity + ")" ) ${rgba}## #end #end   #macro( rgbToHex_v1 $rgbColor ) #set( $intValues = $r

I have an email template, and I want the user to be able to add custom style tags to a global variable, so that it gets place inside the head tags. This seems to work if you have a short string, like customizing the phrase in the title tags, but if you attempt to do this for style tags, containing CSS, the resulting code will move the style tags into the body tags. Does anybody know if this is possible to do?

I would require some help on the below points.1 If an engagement program has only one stream and leads have exhausted all of the content:a. If an email is added on top of the stream, will the leads receive all of the other content again?b. If the email is added at the bottom, will the exhausted leads get the email? 2 When adding a new email to activated programs, what things to keep in mind?3 When adding new leads to activated programs, what things to keep in mind?4 If an engagement program has three streams and new content is added to the 2nd stream, would it affect anything?5 When to pause the nurture program?6 When could we remove leads from the nurture?7 Which reporting metrics are important to keep? 

Hi,  Does anyone have a solution to creating a direct link from Marketo to the corresponding lead/contact in SF on the Custom Person Layout so that we can easily navigate to it? I've included a screenshot of a hyperlink field, but it's not clickable. Support claims there is no way to accomplish this but I'm blown away by this. With Pardot, it was easy to navigate back and forth from Pardot to SF and back with a single click.  Thanks,

When we assign values to a token within a flow, do these values persist throughout the session? For instance, if a trigger activates for 10 leads, will the newly assigned value remain consistent for all of them within that trigger event?We're integrating G2 intent data, which has a feature that notifies us when a company views our profile, pricing pages, or other content. It sends data indicating that this company, along with all associated leads and contacts in our SFDC, has shown engagement. Were you can add all these leads and contacts to a drip or nurture campaign to warm up the leads.Our company heavily uses Slack for alerts, including high-value intent notifications. However, we're encountering an issue where a trigger generates multiple notifications (about 10) for profile visits, even though it might be just one person. I've set up a flow with a webhook to send these notifications. My idea is to assign the website value of the first user who triggers the event to a custom token

I am trying to create different tokens (each language a separate token), that will display the date format in the specified language.Examples:English Token: March 31, 2018French Token: 31 mars 2018Spanish Token: 31 de marzo de 2018Portuguese Token: 31 de março de 2018So far, I have the English token formatted correctly but specifying a language for the other tokens is not working.English Token:#set( $inTimeZone = $date.getTimeZone().getTimeZone('America/New_York') )#set( $outTimeZone = $date.getTimeZone().getTimeZone('America/New_York') )#set( $locale = $date.getLocale() )#set( $myDate = $convert.parseDate($lead.Member_Expire_Date,'yyyy-MM-dd',$locale,$inTimeZone) )${date.format('d MMMM, yyyy',$myDate,$locale,$outTimeZone)}Do we have to load a library of locales prior to defining it? Any other suggestions?I would like to do this without web hooks.

SummarySome users encounter problems with their Marketo domain not handling URL parameters correctly and resolving URLs. IssueWhen using URL parameters, some users experience issues where their Marketo domain does not correctly handle and resolve URLs. Cause: The issues can arise due to errors in how the URL parameters are structured, syntax errors, or difficulties in the domain's ability to handle parameters.One common problem is placing the anchor (represented by "#") incorrectly in the URL string, especially before the parameters.     SolutionURL parameters are extra pieces of information added to a URL to provide specific data or instructions. E.g., Example Domain?parameter1=value1&parameter2=value2 However, incorrect handling of these parameters by the domain may cause issues in resolving the URL, resulting in broken links or incorrect behavior in your Marketo campaigns. Therefore, it is crucial to ensure that URL parameters are correctly managed to avoid any pr

Most of us, to one degree or another, send “email blasts” (or “sends” or “communications”) as a regular tactic in demand marketing.  Email can fit a variety of use cases as a standalone channel, including:Supporting awareness within your customer base of a new product launchA regular newsletter to inform audiences on various stages of the customer journey. A soft-offer or a hard-offer included in a customer nurturing sequence.An invitation to register for a large event or a key customer webinar. These are just a few of the use cases where email, as a channel in-and-of-itself, is used within demand operations.  As a programmatic channel and not just as a “tactic” in Marketo Engage, most of us want to track not only the standard email engagement metrics (delivery, open, clicks) but also the key metric of “success,” or “did this person do what we asked of them in the communication?”  This success criteria may include:Downloading and consuming a key eBook.Watching

Hello Marketo Community,I'm seeking guidance on configuring Smart Lists and Programs within Marketo Engage to manage a sequential communication flow with our leads. My goal is to create a communication path that automatically advances leads through various touchpoints based on their behavior and interactions. Here are the specific aspects where I need assistance:Behavioral Smart Lists Configuration: How can I create Smart Lists that identify leads based on specific actions such as email opens or purchase completion?Program Development for Each Touchpoint: I need advice on how to structure individual programs within Marketo for each touchpoint (W+1, W+3, W+6, W+9), including specific emails and transition logic.Dynamic Workflow Configuration for Automatic Advancement: How can I set up workflows within each program to automatically move leads to the next stage based on specific triggers, like "Email Opened" or the elapsed time since the last action?Time-Based Triggers and Behavioral Adva

I'm navigating a nurture program with three streams in Marketo, each with three emails. Currently, four recipients have exhausted the content, four are in the 2nd, and two are still in the 1st stream. Considering adding more content to the 1st stream, I'm curious: How does Marketo handle transitioning individuals to new content dynamically, especially those who've exhausted previous content or are in the 2nd stream? Wondering about the qualification process without explicit transition rules or smart list criteria. Any insights or experiences you've had in similar situations would be highly appreciated! How does Marketo prioritize and deliver content dynamically?

Are you a Marketo Engage Administrator who inherited an established instance? Stepping into an inherited Marketo Engage instance can feel overwhelming, especially when there's limited documentation that you can reference. With the pressure to ramp up quickly and efficiently, the best way to start is to follow experts' guidance to keep yourself organized and thorough.    I am thrilled to share a refreshed learning resource with the Marketo Engage community "Inheriting a Marketo Engage Instance program", supporting administrators to climb through the mountain. Sourced from Marketo Engage Champions who are seasoned administrators, this 5-week email series provides you with tips and tricks and how-tos for getting started with an inherited instance.    What's in the box: Step-by-step tutorials with refreshed tips and tricks sourced from Adobe Marketo Engage Champions. Topics include instance audit, CRM sync troubleshooting, MarTech stack data flow visualization, an

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The backbone of a marketing automation platform is a prospect’s progression from original visitation and creation into a system all the way through becoming an active customer—driving that flow is how a prospect is treated within the system both operationally (behind-the-scenes data cleanliness) and effectively (choosing nurture communications, targeting tracks, and sales tasks). Lifecycle Processing takes how you think of your revenue model (or lead conversion funnel) and turns that into a collection of marketing automation actions that can be used as hooks by other operational programs or marketing initiatives.Let’s say you work for a revenue team at a major B2B company. When a lead comes to your site and raises her hand by filling out a form or accessing a particular offer, what happens next? What is your team going to do to push that lead through marketing and sales, toward an open opportunity? What does your marketing automation system actually do at that point, and how does it ch

Hi All,We came across an issue in our Marketo instance where are not getting correct count from SFDC campaigns. We have a native integration with Salesforce. Campaign members as per SF shows 513 members whereas the smart campaigns shows 949 contacts. We are using this filter in the smartlist of smart campaign.We identified another issue where the count is coming up low in Marketo. Has anyone faced this issue and any possible solution for this.Thanks

As I set out to take my Expert Certification renewal late last year (Nov 2023), I was pleasantly surprised to see that Adobe has a set of guides to direct users to various resources for study purposes (much better than when I first took my exams and I had to use Community information entirely as nothing was provided!). However, for the Expert version, it still didn't hit the mark for me because links were general ones - sending me either to Product Documentation or the Community writ large.  So, I've put together a complete list of the specific resources I used to study for each topic, laid out in the same format as the Adobe study guide, and thought I'd share with the Community that has helped me out so much from my first days with Marketo. Please feel free to share the link with anyone that may benefit, and keep me posted on any links that might expire (I'll keep things updated as the exams/resources evolve). *Note: Any topics that don't have links are those best under

Hi all,I sent an Email campaign with smart list (person type, marketable email, people not in competitor SL, Region) and flow is simple send Emailbut the run count comes out to be 4751 and Email Performance reports is showing the count 4746 and People performance reports comes out to be 4606 .. count isn't coming out to be exact at first so When I drilled down the people performance report using email address I found 18 Emails are sent to Dummy email (Dummy@dummy.com) .. and When i checked this emails in Marketo Database there were around 67 leads with same email ... So my question is how Marketo is sending 18 Email to Dummy email (Dummy@dummy.com) and how will marketo treat this in reports  

How do I dynamically set the current year in an email and landing page? Is there Marketo code that can dynamically set the current year as in copyright 2015?

Hello Community,    I am hoping to reach out to @SanfordWhiteman to firstly say thank you for your endless support and contribution here. Its invaluable for me as a Marketo novice user.    I am trying to implement your awesome blog for creating a redirect that will allow for direct links to a design studio asset: Stop using direct download links (unless you want to lose tracking!) — TEKNKL :: Blog   I am using a Marketo LP for the redirector page and trying to connect this with a Design Studio PDF file.  I have added the code from here: MktoLP :: Redirect Page v1.0.2 (codepen.io) and then added the asset URL to the LP URL (see S/S attached)   As you'll see in the S/S I am seeing 'Asset URL not found' and hoped you could help me troubleshoot?    Landing Page Template HTML:    <!DOCTYPE html> <html> <head> (function(redirectTarget){ var allowedOrigins = [ 'https://s.codep