Adobe Marketo Engage

Wondering if anyone can shed a little more light please on a sync error we are receiving.  We are currently implementing Marketo and although I have administered the platform at previous companies, I've not seen this error which doesn't seem to be very clear so hoping someone can help:   Error Type is Job_Level and Error Details soqlBatchQuery failed - INVALID_FIELD: ActivityDateTime, CreatedDate, Description, Id, IsAllDayEvent,  ^ERROR at Row:1:Column:53 No such column 'Description' on entity 'Event'.  If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names."   We don't have a 'Job_Level' field on the Event object and, not sure why is says the fields are invalid   Any help would be appreciated, thank you.    

Hi everyone,   When sending a sample, our list of previous recipients now has a long list of people who are no longer with the company and would never receive test emails again.  Is there a way to remove them from this list?   Thanks, Heather

Hoping to get an explanation on how to set up an event registration cap in Marketo using a program token. I have read some threads about using a webhook, but I know there should be an easier way to set it up in Marketo. Any help with the flows etc would be appreciated 🙂 

I have a customer token, {{my.SupportCase_CreatedDate}}, that displays as yyyy-M-d H:m:s (example: 2023-01-05 12:26:14) when I would rather it display as MMMM d, yyyy (example: January 5, 2023).   I'm new to Marketo and scripting so any help would be greatly appreciated.     

Hello,   For our weekly email sends, our team clones the previous email asset. So each "new" email is a clone of a clone of a clone. I noticed that when I created a new module and added it to the template we use for testing code changes, it worked perfectly. The email asset I use to view any changes to our "testing template" is a single original email--not a clone of a clone. After testing the changes in our "testing template," we make the update to our "master email templates".   However, after updating our master email template and pulling the new module into a clone of a clone of a clone (times 40 emails or so) that uses that master template, the module did not work as intended. A previous fix I had applied to the hero image to ensure it expanded the full width of a mobile device in the Outlook app did not work, and there was another weird issue where the number and headline text were aligning center instead of staying left-aligned as shown below:   Correct heade

Hello, This may be a really dumb question and maybe I am missing something obvious - but is there any way attribute actions through date of activity to an email itself? I know you can set Date of Activity on things, but that's based off the present date in the sense of "Date of Activity = Last 7 Days" is 7 days before the current date.  Is there any way or workaround that'd you be able to do something like "Date of Activity = Last 7 Days Since Email x was Delivered?

Is it possible to make a fieldset required? That is, I know I can make each field within a fieldset required, but to do so requires making every field required. I would like to make it so that at least one of the fields is selected before the person can go on and click the Submit button.Thanks in advance for your help!Laura

Hi Marketo Engage Community, 👋   My name is Amy Chiu. I recently joined Adobe on the Adoption & Retention Marketing team, and I’m excited to share that I will be supporting customers like you by developing and refining our programs that help you make the most out of Marketo Engage.   I’m conducting research to better understand how Marketo Engage admin users learn to use the product, and how you educate your colleagues in the organization to adopt the product. I would love to hear your thoughts on what's working well, and what hurdles you have been facing. The customer insights will be used to elevate our adoption programs to help admin customers like you feel empowered to use and continue learning about Marketo Engage.   Share your thoughts with us by taking the short survey – it only takes a few minutes to make an impact on the admin learning experience.    SHARE MY THOUGHTS 📝   We welcome more feedback from you! If you have a

We have blocked a domain via a javascript that is still getting into our Marketo database. We cannot replicate the behavior because each and every time we have tried to submit the same form using any email address that they submitted we receive an error that we cannot submit with this domain.So behavior is:Form submits are getting through to the database in Marketo and they are a combination of numbers @qq.com QQ.com has been blocked via javascript and attempts on our part to submit the form using one of the email addresses that made it through are blocked.Help please + thank you!

We had a customer complain they haven't received any of our marketing emails so I dug into their record in Marketo and found they were marked Email Invalid and the reason was "their account doesn't exist". There is no record in their activity log though that they were marked invalid. Does anyone have an explanation for this? Or if I'm okay to uncheck the box if that email is in fact valid? 

Hi. I'm preparing for the (Adobe Certified Expert – Marketo Engage Business Practitioner) MCE Exam and I was wondering if there were any accurate recent study resources available. If so, can you direct me to where they are?Thanks in advanceAkshay

  Hi all, Our software developer is trying to determine the best way to utilize the Marketo API to determine if an email was sent out by Marketo.  What would be the best API endpoint/field to use in order to determine this?

Hi all, We've recently discovered that we have an Old Marketo instance that is not active for few years, we found it while trying to create a new API user that disappeared from the user base after creation in the current instance, and after contacting the Marketo support they've indicated that it happened due to this user being in the old instance as well...   The old instance is not connected to any programs or flows in the current instance but there are leads and records there that might be relevant to us - has anyone dealt with such thing before? should we keep or delete the old instance after exporting the data?   We're trying to figure out the best practice in this case without creating issues in the current instance or the CRM sync   Thank you in advance!

Hi all!I wanted to know by default does Marketo have any retry mechanism for the soft bounced as well as the hard bounced emails. I am aware that we can have a bounce management program created but wanted to be aware if Marketo has some default retry mechanism in place?

Hey y'all,    On24 just recently sunset their Marketo to On24 Event Partner Integration at the end of 2022. Per their directions we have set up our new On24API and proved it worked successfully, but  I just noticed that our {{member.webinar.url}} token is no longer functioning in our confirmation or reminder emails. Is anyone else having this issue, or any problems similar to this?    Thanks,

Hello,   For Dynamic Chat, what options do we have available when it comes to debugging. While testing the chat, I have encountered multiple instances where the chat bot doesn't appear and I get the message "No Playbooks Available" in my console. This message usually appears at a time when I would expect it to load a particular dialogue, and was wondering if there was an easy way to debug and see the attributes Dynamic Chat is processing.   Thank You

Hello all We're just implemented Marketo, and wanted to make good use of the Marketo SEO dashboard (powered by SEMRush).  Our CMS is Storyblok  - a headless CMS (we've moved over from Wordpress). It however seems like Marketo is trying to read our CMS like it would read Wordpress. This is what the page metrics report for any page on the site: - No keyphrase set for the page - Page has no H1 tag - H1 has no keyphrase - H2 has no keywords And so on. And the pages in question do have them. Marketo SEO is basically not reading it right, and Marketo support isn't able to decipher it. So just want to check if anyone else is using Marketo SEO successfully with Storyblok. If so, did you face similar issues? 

Hello everyone   Is there a way to add other fields when creating a new Salesforce campaign through a Marketo program?   To give you more context: we create a new Salesforce campaign for each Marketo program by using the Setup > SFDC Campaign Sync > Create New. We can change Name and Description, as on this image:     But now, to improve our Salesforce reports, we're adding new fields in the campaign object on SFDC (region, vertical, team etc.). And we want to be able to fill these fields in Marketo, so our Marketing team doesn't have to go to two different platforms every time.   Is there a way to add more fields to this modal?

Has anyone used Google Optimize on their Marketo Landing Pages? Has anyone specifically used Google Optimize to rearrange elements on their Marketo Landing Pages?

Hello, I'm working on a custom email template and created a module for a button. I know how to make the button's label a customizable variable, but I'm not sure how to make the href customizable. Any help would be appreciated!   <table class="mktoModule" id="button-left" mktoName="Left Aligned Button" mktoAddByDefault="false" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate;line-height:100%;"> <tbody> <tr> <td align="center" bgcolor="#blue" role="presentation" valign="middle"> <a class="mktoText" id="button-left-label" mktoName="Left Aligned Button" href="HOW DO I MAKE THIS CUSTOMIZABLE?" target="_blank"> Basic Button

Hi everyone,    We have implemented UTM tracking on our forms but the CSS something on the landing page is currently blocking UTM_term from being captured.  Does anyone know what the suggested CSS fix should be in order for the UTM values to be captured via the form?    Thanks, Emma  

I am having a problem with a semi-complicated process. We are removing a good number of people from our marketo database, but not all of these people are fully dead yet. We plan to keep most of them in salesforce, but uncheck 'sync to marketo' on the records, making them not sync back over to marketo. However if they form fill again, we want them to sync over to salesforce, and eventually merge together with the salesforce only record. We would do the merge with leandata once we buy it. However when we have someone in salesforce and uncheck 'sync to marketo' on the record. When the same email address comes back onto marketo and attempts to sync to salesforce we get this error message. "Fail to retrieve sObject 00Q2M00001KH16wUAD, this sObject could has been deleted or a permission setting is preventing sync user to read this record." It seems like it syncs enough to know it matches an object in salesforce, but not enough to update it? The SFDC ID retu

As 2016 is coming to a close, a lot of us in marketing are winding down our schedule for the year: sending out holiday cards, making year-end articles, and building flight plans for 2017's initiatives. However, there's one common thing that can trip you up.Ever looked at a website and wondered if it is still in operation? Maybe a thing or two looked like they could have been updated – and then you notice the copyright notice the in the footer. "2012. Right, this site must be dead. Let's move along."Because Marketo lacks any sort of year token out of the box, it's very common for email and landing page designers to take the easy way out: simply add the year as plain text – and then as a new year rolls around, their content is stuck without updated values. But we can do better than that: let's set year dates so they're constantly up to date.Setting Dates in EmailsSince Marketo only has {{system.date}} (which displays the current system date) and {{system.dateTime}} (a standard datetime s