Adobe Journey Optimizer

If you're looking to make a shift in your career, or a student trying to discover your future career, this panel-styled webinar is for you! Come learn how to break into Adobe Digital Experience, and see what type of roles are open in this field and ask questions live to Adobe Journey Optimizer experts at Accenture. See below for details:Register today here: https://event.adobe.com/dxdiscovery0909

Watch the recording of Adobe Journey Optimizer Essentials webinar and learn the essentials of building Campaigns, mapping Customer Journeys, and creating Landing Pages for maximum impact: Adobe Journey Optimizer Essentials - Creating Campaigns, Customer Journeys, and Landing Pages   By the end of this session, beginners will possess the confidence to start leveraging Adobe Journey Optimizer to create impactful customer experiences that drive results.   Please reach out through the below commnet section in case you have any questions or feedback.   

Most Email tools allow for A/B testing of subject lines and creative for a set percentage, with the remainder sent to the best performing email.  Is this a possibility in AJO?Our marketing teams expect to be to create A/B Tests for Email Campaign and based on engagement performance send the remainder to the winner after 4-6 hours. Has anyone solved for this or have a similar need/expectation?

Hi Team , I have a few questions and would appreciate your help in understanding them. 1) I have noticed that every URL I refer to ends with the UTM parameter utm_content=dashboard. Can someone explain the purpose of adding this UTM parameter?2)  I also noticed that a correlationID is automatically appended to the end of every URL. Can someone explain what a correlationID is and why it is added?@satheeskannak  @mohan_dugganab @davidkangni @anuhya-y @pradeep_kumar_srivastav 

Watch this introductory session to Adobe Journey Optimizer and get empowered as a beginner to create SMS and Push channel customer experiences that drive results using personalization: Journey Optimizer Mobile Capabilities   Please reach out through the below commnet section in case you have any questions or feedback.     

How to convert the below ACC/JavaScript array code in the AJO? var secFour = [{language:"englishVer", linetext:"Got Questions?"},{language:"spanishVer", linetext:"¿Tienes Dudas?"},{language:"frenchVer", linktype:"oca", linetext:"Avez-vous des Questions?"},{language:"englishCaVer", linetext:"Got Questions?"},{language:"englishVer", linetext:"Chat with our agents to get quick help"},{language:"spanishVer", linetext:"Chatea con nosotras para obtener ayuda rápida"},{language:"frenchVer", linetext:"Discutez avec nous pour une aide rapide"},{language:"englishCaVer", linetext:"Chat with our agents to get quick help"}];var footerChatText = secFour.filter (function (textitem) {return textitem.language == langVar}); <h3><% document.write(secFour[langVar]);%></h3>

So with our current ESP we have logic queries in our footers that look like the below to direct them to our ESP's unsub page or our internal hosted unsub page: <#if unsub-i-is-null>${form('myesp_hosted_unsub', {}, 'EMAIL_ADDRESS_=' + EMAIL_ADDRESS_)}<#else>https://www.mysite.com/page?t=lun&eid=eml-esp-unsub:CAMPAIGNID:${campaign.id};LAUNCHID:${launch.id};LAUNCHDATE:${.now?string(%22yyyy-MM-dd%22)}&unsub-id=${unsub-id}</#if> Our Footers would be in Visual Fragments and we would use Expression Fragments for static links like our homepage and other fixed info, but this I'm not sure I could do with an expression fragment or not.

Hi, I have the following table from Query Service. This profile has those message_ids associatedI want to know if the message_id = 2c2de416-27bc-41a5-8c83-4a8cebd79da4 is part of the message_ids associated to that profile.  But when I create the condition:and test for test@test.com, this is my result: it takes the false path and, as I showed in table, that message_id is part of his profileSo how can I achieve my goal of check if a message_id is part of ALL message_ids received for a profile? Is there a way to look for a value in a list? For example, look for my message_id in a list of message_ids for that profile? Thanks. (I used message_id name but I know it's messageID, no worries with that, I'm using the correct name)

I am new to AJO and need to know key components of AJO?

Hi ,I have created an offer where it targets all the female customers having firstname and account no.. I haven't added any event to my decision rule keeping in mind that AJO doesn't leverage the offer which has event based decision rule.Created personalized,fallback,collection and the decision scope. For this purpose, I'm using priority based ranking. Now when I leverage this offer in my journey, it doesn't show up in my email designer.I'm able to add it and initially I was able to view it in my designer too ,so I published it but upon receiving the email, the personalized offer wasn't presented. Then upon checking the email content of the live journey,it shows rest of the content but doesn't show the personalized offer.Even the duplicate copy of the journey doesn't show the offer in the designer although the decision scope is available in the journey to select. Offer preview unavailable in the designer  Decision rule for targeting female customers Please let me kn

How do I join multiple datasets to create a comprehensive customer view?

How do I query real-time interaction data for immediate journey actions in adobe journey optimzer

How can I locate the Fragment ID And Content Template ID for a visual fragment / Content template in Adobe Journey Optimizer? 

Hello,I'm using a custom HTML on AJO and I want to know if it's possible to know the personalization/expression for the mirror link. HTML code:<a target="_blank" style="color: #000000; text-decoration: underline;" href="????" data-nl-type="mirrorPage" data-tracking-type="MIRROR_PAGE" data-label="Content_International_campaign_Navbar_OL_VL_Generic_Header_0">Bekijk online</a></p>Thank you for the help 🙂

Hi, My team is working on a use case where we want to send product recommendation email after a purchase is made by a profile.I have access to Adobe Target and AJO , but I want to understand how can I use both (or just AJO) of them to provide a product recommendation over email communication?  Thank you,

To me it seems you need some extended accesses to be able to manage Tags created in AJO by ordinary users. We see the need for change some names and deleting test Tags, but we cant do this else on out own created Tags. What kind of access do we need to do this on a "global" level, regardless of who created the Tag. The question is basically - what AJO access right can do this changes to Tags? 

Hi, Does anyone know how to configure the In-app Web channel for a specific web page? Currently I have it configured for the URL https://interbank.pe and all its corresponding path. But when I try to place the In-app on the URL https://interbank.pe/tarjetas/tarjetas-credito but it is not printing, I don't know if maybe in the channel configuration would be missing something?  Regards,Diego P.

1. If a users has made the purchase in last 30 days with single commerce event / if multiple then the most expensive purchase SKU code should be captured but overall duration is with in 30 days. 2. All these commerce attributes would be passed in the survey url basis the questionnaire would be displayed to the end users. Is it possible to include multiple wait block before the commerce event and dedup the audience ? or other ways to make it happen, please advise !

I have to get the last 4 digit from the account number. How to achieve that in the AJO

Hello All, I'm trying to export an audience in AJO from the UI (to Excel or CSV). I noticed there's a way to do it using an API. I'm wondering if there's a different way to do it from the UI, as there's a way to import audiences from the UI. If anyone can help me with this, it'll be greatly appreciated. Thanks a lot!

Hello,We are assessing options of supporting approval process for emails in AJO, and we couldn't find a direct way of doing this as we did for ACC. Is there a recommended way to do this for journeys or campaigns, in AJO? Is there something planned in the future to support this flow? Thank you!

Hi, Is it possible that the WEB URL of the push notification contains a phone number and when I click on it I dial that number? Regards,Diego P.

Hi,Is there a way to create an audience of profiles who have bounced from a email journey, or have wrong emails, basically email wasn't delivered to them at all?

I am trying to establish the relationship from the destination schema Purchase, Experience Event class, field SKU to the Product Schema, product class, reference field skuID.  Both fields are strings.  Unfortunately it is only giving me the One to One option.  What am I doing wrong?

August 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Improved Channel Configurations: The current channel surface capabilities have been enhanced for a consistent approach across all channels. You can now define, manage, and reuse these configurations for any of your channels, including Web, In-app messaging, or Code-based experience. Channel surfaces are now renamed to Channel configurations You can attach one or multiple marketing actions to enforce consent and data governance policies Object level access control (OLAC) is now available for each channel configuration, allowing you to decide which of your users are allowed to create or use specific configurations For some channels, you can create channel configurations that target multiple platforms. An example here would be an In-app messaging channel configuration that can target a web page, an iOS app and an A