Adobe Journey Optimizer

Hey! I'm building out a Campaign to run on my Web Channel, but can't set it to run on a specific URL, so it's going to run on every single page on the site. Alternatively I could create a Channel specific to the page I want it to run on, but that would mean a new channel for every page on my site, so we're going to end up with thousands of channels. Per 1:35 in [this video]  in the documentation, I can set the URL, however that interface does not show for me. How do I set it to run on a specific URL? Screenshots attached for what my interface looks like when setting up Channel and Campaign.

HI All,Recently there was a use case in which we need to update a Number based on a contextual attribute in email designer of AJO.Let say there are 4 attributes in my schema each has a boolean value in it.ATTR1, ATTR2, ATTR3, ATTR4                                     True/ FalseA journey - Unitary Event Based trigger using the above schema -> email ( 2 nodes )Basically in my email, based on the values of the contextual attributes I need to output 4 statements each related to a attribute.Sample Example- 1ATTR1 - True , ATTR2 - True , ATTR3 - True ,ATTR4 - True Since all are true I need to output the below texts in the editor along with numbers at front1. Statement 12. Statement 23. Statement 34. Statement 4Sample Example- 2ATTR1 - True , ATTR2 - False , ATTR3 - False ,ATTR4 - True Since 1 and 4 are true I need to output the below texts in the editor (

hi all,   Requesting help to understand the current AJO licenses available. We have 3 types of license listed here for AJO [https://business.adobe.com/products/journey-optimizer/pricing.html]  In none of these AEP is specified, does this mean that AEP is not in picture. If so how would the unified profile concept work for the same and how would the data storage and profile stitching work.   Your inputs on the above is appreciated.      

In this journey, we have 3 separate email deployments. The data seems to be different data between the Action Overview module and Sending Statistics in the report.  The Action Overview shows 6,131,215 node enters. However, the sending statistics only shows 5,894,609 targeted. Is there a reason why there would be note enters by email addresses not targeted?  Thank you. 

March '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Integration with Adobe Express (Limited Availability): The Adobe Express integration in Adobe Journey Optimizer lets you use Adobe Express's editing tools directly during content creation, enabling you to resize, remove backgrounds, crop, and convert assets to JPEG or PNG. Adobe Express integration in Adobe Journey Optimizer is currently only available for a set of organizations (Limited Availability). It cannot be deployed for use with Healthcare Shield or Privacy and Security Shield. Journey metrics: Journey metrics are now available, allowing you to measure the impact of your activities across the key metrics of your business and to provide clearer insights into your performance. Integration with Dynamic Media (Limited Availability): Dynamic media assets are now directly available and accessible in Journey

Hi,I recently have noted (mainly after Feb 19 2025) in AJO that if we create a AJO email journey and publish it then another campaign also gets created (like a email campaign with same email HTML) which is not visible in campaign browse list in the UI we have to check the contact history using the profile ID in the journey and campaign datasets.The email gets sent out only single time from the journey. Has anyone also faced similar issue.Is it a feature that Adobe has enabled.How do I stop it from happening. Any help would be appreciated as it skews the reporting based on the profiles.

Hi Team, Can you please let me know how to find out the exact details of these profiles (profile id) of the profile who went to end after a condition box rather than proceeding ahead to an action. As this end box doesn't have any action id or step id, I am even unable to query out these profiles.

Does the field parentTransitionName updates only after a condition step or after every step like Email & End ?What will be the parentTransitionName of a profile which goes through the below sample journey ?

Hi Team, Consider a scenario where I have a journey with audience qualification and it's a batch audience which evaluates at 7PM IST daily. Now if profile XYZ has entered the journey at 8 PM IST and exited at 9 PM, will it re-enter the journey before the next batch segment evaluation or after it ?

Hello Adobe Community, I have a question regarding the domain delegation setup in Adobe Journey Optimizer. I noticed a change in the types of DNS records required for configuring a domain delegation. Previously, as per the tutorial video found in Adobe documentation (https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/channel-configuration/delegate-cname-subdomains), only some CNAME records and one TXT record were shown. However, I now see A records included as well. Could someone clarify why there has been this addition of A type records to the delegation setup? Is this a new requirement? Thank you for your assistance.Regards,Diego P.

Amounts of email drop into "Bounces for outbound channels(AJO)", and I checked most of the reason is "Timeout". I am wondering about the root cause and how to fix it?  

Hi, I’ve created two streaming audiences: one using the Default Merge Policy and another with a custom Merge Policy we recently created.I need a journey that listens for new entries into the audience associated with the custom Merge Policy (not the Default MP). To achieve this, I created a journey that starts with an Audience Qualification trigger using the audience linked to the new Merge Policy. However, AJO isn’t detecting any new entries for this audience.As a test, I replicated the same journey but used an Audience Qualification trigger with the Default Merge Policy audience instead. This version works as expected and listens for new entries without issue.Is there a known limitation or blocker related to using custom Merge Policies with Audience Qualification in AJO?

The biggest challenges with AEP/AJO was the long wait time for batch audience evaluation via UI. Every time we created a batch audience, we had to wait an entire day for it to process overnight. This made it hard to launch campaigns quickly or react to customer needs in real time. 😩 Now, with Flexible Audience Evaluation, you can evaluate batch segmentation on-demand—whenever you need it! No more waiting for the nightly run—just evaluate, activate, and launch your campaigns instantly.   https://experienceleague.adobe.com/en/docs/experience-platform/segmentation/methods/flexible-audience-evaluation   What are your thoughts on this? Is it going to be impactful in your project? 

Hi All,  While creating offers I found one field to add offer attributes. What is mean by offer attributes, How we can use it ? Can I someone help here.    

Which specific fields are updated after user opt-in/opt-out using AJO landing pages?https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/lp-use-cases 

We are looking to build our emails using Visual Fragments. Does anyone have best practice examples of Visual Fragments?

Do you know how much does it cost? I read that it might be even 10k$+ per year ... My customer is from eastern Europe so that is not peanuts 😞Could you recommend any other tools? 

HI All,has anyone tried to access journey using API's and edit them to create a new duplicate journey and publish it?.I have only found this documentation about Journeys API covering only capping and throttling API's- https://developer.adobe.com/journey-optimizer-apis/references/journeys/Tried raising a Adobe ticket and got this as response --------------------------------------------------------------------------------------How to Duplicate a Journey 1.Retrieve the Original Journey: Use the Journey Orchestration API to get the journey details with a GET request to the journeyPrivateObject endpoint using your journey ID. 2.Modify the Journey Details: •Remove unique identifiers (like the id field). •Update the name (e.g., add “- Copy” to distinguish it). •Set the status to “draft.” •Remove any timestamps related to creation/modification. 3.Create the New Journey: Send the modified payload as a POST request to the journeyPrivateObject end

We have content in JSON for multiple languages (only two in the example but in reality there would be more).Content:{% let content ={"en":{"img":"https://www.myimageurl","heading":"Heading English","copy":"Copy English","cta":"Button English","link":"https://www.mywebsite.com/en"},"no":{"img":"https://www.myimageurl2","heading":"Heading Norwegian","copy":"Copy Norwegian","cta":"Button Norwegian","link":"https://www.mywebsite.com/no"}}%} We'd wish to use PQL to deliver the content in right language, based on profile's language. In order for us to create the logic we would need to something like below (for English and Norwegian). In the html content we would then call these img, heading, copy etc. variables. Logic:{% let language = profile._mycompany.preferredLanguageCode %}{% let img = content.en.img %}{% let heading = content.en.heading %}{% let copy = content.en.copy %}{% let cta = content.en.cta %}{% let link = content.en.link %}{%#if language = "no" %} {% let img = content

Im trying to the create cross-channel fragment by using APIs, but Im getting this error Body:  { "name": "Cyber Monday Sale - Header !!", "description": "Cyber Monday Sale - Header Banner!!", "type": "html", "channels": [ "shared" ], "source": { "origin": "ajo", "metadata": {} }, "fragment": { "content": "<div> Hi {{profile.person.name}} its a great day to shop !! </div>", "editorContext": {} } } Response:        "additionalContext": {            "errorList": "[{\"type\":\"https://ns.adobe.com/aep/errors/CJMMAS-1099-400\",\"title\":\"The channel value for the html fragment is invalid. Allowed channel value is email.\",\"status\":400,\"report\":{\"tenantInfo\":null,\"additionalContext\":{\"errorLevel\":\"ERROR\",\"variantId\":\"3c5d37df-254c-48c9-93c0-5725d79f7d56\",\"source\":\"FRAGMENT\",\"allowedChannelValue\":\"email\",\"type\":\"html\"}},\"error-chain\":null}]"&nb

Hello,I'm facing an issue with managing unsubscribes in Adobe Journey Optimizer.In my setup, I have profiles that share the same email address but save in different Datasets(different schema but under same class) as they use different id as primary namespaces/identities. I did not make the email address an identity for theses Datasets to avoid profile collapse.The problem arises when profile datasets A contact unsubscribed using the AJO landing page to unsub from channel (email). This unsubscribe action affects profile datasets B with the same email address, even though they have different namespaces and no consent("consent.marketing.email.val.n") in their profile data;On the other hand, when profile datasets B with the same email address unsubscribes, the unsubscribe does not seem to take effect at all, I can clearly found"consent.marketing.email.val.n" in their profile attributes, but campaign/journey email sending still not excluding them.also it do not affect the same email profile

Why is the last answer correct? 

Can anyone please let me know what is the difference between a draft audience and a published audience ?I created an audience in in Audience UI and saved it in draft mode without publishing it , I am able to see that this audience can be used in journeys as well the this is getting picked up for evaluation by the evaluation job.So what is that publish audience does on top of draft audience ? Thanks in advance !

I've read through documentation and the documentation at Solved: Difference between Channel (email) and Email Ident... - Adobe Experience League Community - 687008 and cannot find a precise answer for these two scenarios. Scenario 1: The List Unsubscribe Consent Level is set to Identity and an email recipient opts out. If the customer changes the email address associated with their account, does the opt out status persist after that change?  Scenario 2: The List Unsubscribe Consent Level is set to Channel and an email recipient opts out. If the customer adds a new email address to their account in the future, would that email address also be opted out?