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lmcintron
Level 2
February 28, 2024
Question

Workfront Login Prompt

  • February 28, 2024
  • 4 replies
  • 2467 views

We just moved over to the Adobe Admin Console and each time we open the Workfront webpage, the Adobe login prompt appears for several seconds before auto logging in with SSO.   Is anyone else experiencing this behavior?   The engineer that we worked with prior to and during the migration, told us that the login prompt would appear only on the first login and wouldn't come up again, but that is not the case.  

 

Prior to us moving over to the Adobe Console, this was not an issue.  We logged in the first time, then were automatically passed through.

 

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    4 replies

    Doug_Den_Hoed_AtAppStore
    Community Advisor
    Doug_Den_Hoed_AtAppStoreCommunity Advisor
    Community Advisor
    February 29, 2024

     

    Hi @lmcintron,

     

    I see likewise, often as a Goldilocks Flicker of the login screen: long enough that I start typing my password im, but short enough that it then logs me in before I finish typing...even (As Designed) while in Incognito mode, which -- that notwithstanding -- seems to work best.

     

    Regards,

    Doug

    lgaertner
    lgaertner
    Level 9
    February 29, 2024

    Hi,

     

    I can confirm this behaviour. If already logged in to the identity provider somewhere else, the Adobe login prompt only appears for a couple of seconds before automatically logged in to WF.

     

    Regards

    Lars

    Richard_Carlson
    Community Advisor
    Richard_CarlsonCommunity Advisor
    Community Advisor
    March 5, 2024

    So what happens when Adobe's SSO platform suffers an outage? Does that lock everyone who's migrated to the Console out of their instances until it's resolved? 


    Your question seems to be - what happens when a platform suffers an outage?

    To answer the question directly, just like any other system there might be a loss in connectivity.  I don't feel like this is something to be especially alarmed about since everything is essentially an online service or platform these days.  When these things go down people work behind the scenes to restore functionality.

    Everyone uses SSO.  In very basic terms it is a private connection between your internal network and adobe which is used to allocate and provision security features related to online communication of the related systems.  As a company we are saying this list of users has an account in system A, B, C.

    E
    elleny62433317
    July 22, 2024

    After the transition, but prior to this week, the login window shows up first and then disappears and everything's working fine (didn't happen prior to Admin Console move). This week, however, I have to login every single time I open Workfront. 
    Is there a resolution to this? I don't see any response about it. 

      Richard_Carlson
      Community Advisor
      Richard_CarlsonCommunity Advisor
      Community Advisor
      July 22, 2024

      It could be that users are being directed to or are using the specific login url.  When our users authenticate through Okta they authenticate once centrally and then you are able to just click on the other apps and access them.  We do not see login screens for individual systems this way.

      hrudomin
      hrudomin
      August 29, 2024

      I am glad I am not the only one experiencing this issue.

       

      This is getting annoying and truly hope they fix this issue.

      KWard
      KWard
      November 5, 2024

      We are also experiencing this issue. Every time we open Workfront in a new browser we are asked to put in our email/username and then we have to choose Company or School account. Once you choose that we aren't required to put in a password as SSO kicks in. However, it's annoying having to do this every time a new tab opens. If you click on "comment" in an email notification from Workfront it opens a new window. If you use Teams and have the Workfront app it makes you do the same. I am also have issues each time I open the Workfront app on my Android phone. I have to log out and then log back in every time (password and all in the app).

      Richard_Carlson
      Community Advisor
      Richard_CarlsonCommunity Advisor
      Community Advisor
      November 6, 2024

      In your example, when you open the workfront url does it have /login at the end?  If a user was directed to this instead of the root domain URL they would be bypassing the SSO by logging in to the system directly.

        L
        lmcintronAuthor
        Level 2
        November 6, 2024

        It does not have /logon at the end and SSO does kick in.  Prior to the move, it was seamless.  This new method causes confusion as the login prompt appears for several seconds before proceeding.  

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