Workfront for Jira - User not logged | Community
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JeremyWa6
October 4, 2024
Question

Workfront for Jira - User not logged

  • October 4, 2024
  • 2 replies
  • 609 views

I'm getting an error on the setup tab when setting up the Workfront for Jira app. Any suggestions on how to fix this? I haven't found anything elsewhere.

 

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2 replies

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
October 7, 2024

Hm not sure. Are you logged into WF? Info from these two articles may be of help...

https://experienceleague.adobe.com/en/docs/workfront/using/adobe-workfront-integrations/workfront-for-jira/install-workfront-for-jira 

 

https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-22169#access_token=eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LWF0LTEuY2VyIiwia2lkIjoiaW1zX25hMS1rZXktYXQtMSIsIml0dCI6ImF0In0.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.Ym7iLKMgNzJGaw624YKpOq6X__17AXjFecSkfXTuGtTVHNs42L3_eXctJpPdHgunyxw5xvtw0f5X8Pva7qY1r9ZAoqol3m8XHqS7EDFLshVktceKvBwg-k0fvInDwVd8eNQiz4tJDL-C0AJZlwGBtoiw0-CYS78222khefUcnn0C5p_HISPuz7mUlsVn_uBw4iAq7KnFVJyCCNiFWNdMdzWdSImEXoSzZSmdgWHGG6FhN3oBNVs3S1haYS1c76xEwWivR_Dl5Cn21o3OhIzzAKKGDmQ1mqOfhDntwfVXyE62wZGD1VDulnWJaSQok2aQyH1Vajrgz1FJTjgB3Apv_g&token_type=bearer&expires_in=86398158 

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-JC
-JC
Level 6
May 12, 2025

We are experiencing the same issue. We're assuming it's something on our tech side's end where they need to allow the connection from a security standpoint? But haven't investigated further yet. Did you find a solution?

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