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TracyPa2
Level 4
June 19, 2020
Question

Workfront Experience - New Layout template not updating for one user.

  • June 19, 2020
  • 2 replies
  • 545 views

I have 2 users that are set up exactly the same. They both use the same layout template but it doesn't update for one of them.

I have attached a photo to show what's different. I updated the left panel icons but the update is only showing for one of them.

This is the view of the same project for each of them.

Any ideas?

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    2 replies

    Heather_Kulbacki
    Community Advisor
    Heather_KulbackiCommunity Advisor
    Community Advisor
    June 22, 2020

    Hi Tracy,

    I'm guessing the one on the left has more Access to that project than the one on the right, so they are seeing more left nav icons.

    T
    TracyPa2Author
    Level 4
    June 22, 2020

    I don't think so. I've tested projects that neither are associated with and their view is still different. Plus I have admin rights and I see the reduced version as well. (which is what we want all to see)

    I may have to put a ticket in for this one.

    T
    TracyPa2Author
    Level 4
    June 22, 2020

    I called Workfront and resetting the user preferences fixed this.

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