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EricWi16
October 29, 2025
Solved

Workfront Error 500-006

  • October 29, 2025
  • 1 reply
  • 414 views

I got this message when trying to log onto my Workfront dashboard:

Error 500-006

The page isn't loading correctly. Please check your login and try again. If you continue to get this message, contact customer care and reference: EIM Instance Id 002e0042-b4f4-11f0-9e9b-ebb14ea46d7f

Does anyone have any idea how to resolve this?

Thank you.

Best answer by DeniseMoore

It is a known issue that you can see on the status site.

Here's the latest update I received...

 

Oct 29, 2025 1:18 PM (UTC-5)
Impact severity: Major
Impact scope: Some customers are impacted.
Services impacted: Fusion(Fusion Designer), Workfront Application(Workfront Frame.io Bridge, Redrock, Asset Approvals), Workfront Integrations(Workfront Adobe CC Plugins API)
Impact update: An update on this issue has been posted as follows -

Adobe customers globally may be experiencing disruption when attempting to access Adobe cloud services due to an issue with our third-party cloud infrastructure provider impacting connectivity and availability. Our provider is implementing recovery measures, and the Adobe engineering teams are taking additional actions to mitigate potential downstream effects. We are actively investigating and monitoring this issue and will provide updates as soon as they become available.

1 reply

DeniseMoore
DeniseMooreAccepted solution
October 29, 2025

It is a known issue that you can see on the status site.

Here's the latest update I received...

 

Oct 29, 2025 1:18 PM (UTC-5)
Impact severity: Major
Impact scope: Some customers are impacted.
Services impacted: Fusion(Fusion Designer), Workfront Application(Workfront Frame.io Bridge, Redrock, Asset Approvals), Workfront Integrations(Workfront Adobe CC Plugins API)
Impact update: An update on this issue has been posted as follows -

Adobe customers globally may be experiencing disruption when attempting to access Adobe cloud services due to an issue with our third-party cloud infrastructure provider impacting connectivity and availability. Our provider is implementing recovery measures, and the Adobe engineering teams are taking additional actions to mitigate potential downstream effects. We are actively investigating and monitoring this issue and will provide updates as soon as they become available.

E
EricWi16Author
October 29, 2025

Got it.

Thanks for the update!

Where did you get that update?

K
Community Advisor
KatherineLaCommunity Advisor
Community Advisor
October 29, 2025

I have subscribed to Adobe Workfront System Status updates. And, I submitted a support ticket to be kept updated as well.

 

I just received the following update...
I wanted to provide you with an update regarding the ongoing outage. Our team is actively working to resolve the issue.
Please be aware that there is a major Current Service Outage (CSO) impacting services that use Azure CDN or Azure Front Door. This may cause disruptions or limited access to certain services.
You can track the latest updates on the Azure status page here:
https://azure.status.microsoft/en-us/status

We appreciate your patience and understanding while this issue is being addressed.


I like the phrase "inadvertent configuration change". What a graceful way to say "....ooops..."! For those that haven't yet done so, you can proactively subscribe to alerts for Workfront/Adobe service interruptions here - 

 

https://status.adobe.com/proactive-notifications/manage#product

 

Subscribing to 'everything Workfront' is a great way to know about problems BEFORE you get a dozen support tickets and troubleshoot in the wrong direction. (Or do what I just did and panic thinking your last change in the Admin Console broke your sandbox.)

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