Workfront Add-In for Outlook needs a patch/update to keep working | Community
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KavyaSingh
Level 2
April 18, 2025
Solved

Workfront Add-In for Outlook needs a patch/update to keep working

  • April 18, 2025
  • 4 replies
  • 1382 views

We’ve recently moved from the legacy to experience on the admin console.

Our Workfront Add-In for Outlook has since been giving us an error: Unable to get the outlookIdentityToken

 

We were told during the migration that we should be able to use the legacy link for the add-in, since it doesn’t take the experience league domain.

For this error, it’s suggested that we turn on Microsoft legacy tokens Troubleshooting: outlookIdentityToken error when using Workfront for Outlook | Adobe Workfront

But Microsoft depreciated them in Feb, and cannot be turned on beyond June without exception from Microsoft – even this won’t be possible past October this year.

Nested app authentication and Outlook legacy tokens deprecation FAQ - Office Add-ins | Microsoft Learn

 

We were wondering if an upgrade to the Add-in was under consideration/ on the roadmap.
Because we love the features facilitated by the add-in, having to work without is creating a lot of double work when briefing things in.
And we’re sure we’re not the only organisation who’ll be eager to see this work again.


Please let me know if you know anything of it, or whom I can reach out to.

    Best answer by monicacardoso

    Hi @kavyasingh, 

     

    The Workfront Support team will be sending out an announcement regarding this in the near future. 

     

    - Monica

    4 replies

    M
    Adobe Employee
    monicacardosoAdobe EmployeeAccepted solution
    Adobe Employee
    April 28, 2025

    Hi @kavyasingh, 

     

    The Workfront Support team will be sending out an announcement regarding this in the near future. 

     

    - Monica

      K
      KavyaSinghAuthor
      Level 2
      June 17, 2025

      Hi Monica,

       

      Thanks for your response.


      We did recently receive an announcement regarding the Outlook Add-in, but it only mentioned what I've stated in my original ask - that it would stop working by Oct this year.

      Nothing was said with regards to any updates or changes being made to make this work with Workfront again. Would you have any insight into the roadmap for this add-in?


      Thanks,

      Kavya

        M
        Adobe Employee
        monicacardosoAdobe Employee
        Adobe Employee
        July 14, 2025

        @sarahwilkersonca, thanks for sharing the additional feedback. 

        I have passed this along to the Senior Product Marketing Manager. 

        - Monica


        The feedback has been passed along to the other Senior PMs as well. 

         

        In relation to point #2, an announcement was sent to users via the Announcement Center. The information is also posted to all Experience League pages for Outlook. See here for example.

         

        - Monica

        SarahWilkersonCA
        SarahWilkersonCA
        Level 7
        May 13, 2025

        @monicacardoso We are still looking for an update on this...please.

          S
          Suegondringer
          Level 2
          May 28, 2025

          Hello: I know you had said on 5/13 we should have an update soon, I just wanted to checkin to see if anymore information has become available.  Thanks!

            D
            DeepaMa1
            Level 2
            August 13, 2025

            Outlook add-in was not working for us in July and now it is working!! Anyone else has the same experience? Wonder, what changed?

             

            Thanks,

            Deepa M

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