Workers Not Receiving Email Notifications

Hi Philip, Not 100% sure if this is a cause, but what status is your project in? If it's still in Planning status (i.e. not Current) then workers will not see it in their calendars / My Work and generally don't get email notifications. Regards, David Cornwell

Yep that would be my first guess as well.

Thanks for responding and for considering my issue. The project status is Current. Phillip Waite Intermountain Health Care, Inc.

I have also seen cases where your firewall may be blocking mail due to WF spoofing of internal addresses. This would normally affect all users though, where the mail either would not get through at all or end up in a SPAM folder. See https://support.workfront.com/hc/en-us/articles/227541748-How-to-Prevent-Spoofing-and-Add-Workfront-SPF-Records in the help area. Marty Gawry - CapabilitySource

No worries. The next thing I would check would be the Global settings under Setup to make sure the emails you're expecting to see are turned on?

Yes, emails are getting through to some people, like me, so I'm not sure it's a firewall filter issue. However, I'll still look into that. As for the global settings, I'll have to get an Administrator for the group to look into that and go from there. Thanks again! Phillip Waite Intermountain Health Care, Inc.

David, I have a multi-million dollar, 3 year project with 35 team leads that are assigned planning tasks such as requirements, design documents, etc. From what I am hearing from you, they will not get notifications until I move the project to "Current". First of all, why is it designed that way? Based on my background with large projects and all due respect, that doesn't sound like a logical decision made by your team. Secondly, what are my options here? Is there a global setting we can change? What would happen if I move it to "Current" with the likelihood of the project timeline changing after design? Can I change it back? Ken Netherland WAB Company

Hi Ken, This "https://support.workfront.com/hc/en-us/articles/216668548-Understanding-Project-Statuses">Understanding Project Statuses help article explains Workfront's underlying philosophy, and goes on to explain how (if you prefer different behavior) you can create a Custom Project Status (e.g. "Long Range Planning") that then does send emails for Projects of that Status (e.g. provided you based "Long Range Planning" on "Current") Regards, Doug Doug Den Hoed - AtAppStore Got Skills? Lend a hand! https://community.workfront.com/participate/unanswered-threads

Hi Ken - I don't work for Workfront so I can't speak for the original Product Designers! :) I see that Doug has replied regarding the current options, so will leave it at that. David Cornwell

I think the custom status is your ticket. We've created custom status and found them to be easy to create and very helpful for channeling projects to the right team members before (or if) they are not for a specific group of users. I recommend playing around with this in your sandbox, first, however. Michelle Yard Manager, Marketing Operations Insperity Houston, Texas