Why requests are automatically deleting for some of our users

[JulieTo1]

Requests are automatically deleting for users

Marie Micheli

Julie Toan

Heather Zimmerman

Jane Erickson

Sara Polacek

We do not want requests to delete for users once we convert to projects as we continue to use the request to convert future projects.

[skyehansen]

it's probably either a training issue (these people might just be converting projects incorrectly) or a settings issue (meaning, there's a setting on the back end that looks like this: https://one.workfront.com/s/document-item?bundleId=the-new-workfront-experience&topicId=Content%2FMa... that could be at fault here for the group that these people are in) but it would be difficult to say without shadowing these people to see what they are doing.